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Hexaware Technologies
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Application Support - AppOps - Associate

Application Support - AppOps - Associate

Hexaware Technologies

0 - 1 years

1 - 5 Lacs

pune chennai bengaluru

Posted:2 days ago| Platform:

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Skills Required

sql plsql production support incident management application support oracle presentation skills problem management sql server change management linux software support php mysql shell scripting itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

L1 - Support Analyst

Skills

: Communications

IT & Relevant Exp.

0 1 year

Domain Experience

Insurance (good-to-have)

Job Duties / Responsibilities

- Good written and Verbal communication
- Exposure to IT applications
- Build sound understanding of the supported application estate.
- Resolve Support Tickets strictly in a timely manner.
- Willing to work in 24*7 shift
- Incident Management
- Service Request Fulfillment
- Monitor Application Performance & Batch Jobs
- Keep documentation current and prepare SOPs for routine tasks
- Collaborate with internal & external teams to provide end-to-end resolution across Application issues

Skills (Good-to-have)

- Familiarity of commonly used Software Products in Insurance domain

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