Application Specialist

Emerson

5 - 10 years

20 - 25 Lacs

mumbai

Posted:-1 days ago| Platform:

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Skills Required

oracle networking sales sql server change management sql plsql marketing production support system administration technical support unix shell scripting java incident management application support linux desktop support troubleshooting unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Technical Application Support

Provide in-depth product knowledge and application guidance to internal teams (Proposal, Sales, and Service).
Assist in the preparation of technical proposals, product selections, and recommendations based on the experience.
Conduct technical and application training.

2. Customer Site Engagement

Travel to regions customer sites for pre-sales technical discussions and product/application reviews presentations.
Support the service team during site commissioning and troubleshooting tasks.

3. Coordination with Asia Pacific Global Teams

Act as a point of contact between India team, Asia Pacific Global team for application, technical issues product failures.
Facilitate the resolution of complex technical issues, product quality issues that require AP/ Global input.
Coordinate technical documentation, design clarifications, and product customizations

4. Field Readiness Physical Involvement

Participate in site inspections, performing Demo at customer site including climbing process tanks or accessing elevated equipment, as required.
Ensure proper safety procedures and PPE usage during all site visits

5. Internal Training Knowledge Sharing

Conduct face to face as well as online product training sessions and application workshops.
Participate into Marketing Events.
Maintain up-to-date product documentation and share updates regarding new developments or changes in product features.

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