Application Manager - SQL DBA

Job Description

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future. Purpose of the Job The Application Manager-SQL DBA drives the delivery and improvement of Services for the Database management part of Business Services in line with business requirements and expectations, budget and service levels and the execution and the improvement of service processes and focuses on operational excellence and continuous improvement. The DBA is responsible for ensuring that internal parties and service providers deliver services as per agreed budget and performance levels, contribute to and incorporate these services in the end-to-end services to be delivered to the customers. The DBA interacts with projects and service providers to ensure company policies and procedures are followed with the area of relational database management. DBA actively monitor and set direction for automation within the field. The DBA is service owner for database services such as EPI iDB, EPI Database Management. As a key member of the IM Services global delivery team working together with the rest of the team on driving business continuity, and user/business satisfaction towards the global end user community. About the job (Job Responsibilities) Provides technical and operational database administration. Set installation standards, maintains, develops and implements policies and procedures for ensuring the security, availability and integrity of the company databases and large data warehouse database environments. Applies knowledge in the area of physical database design, performance and tuning, backup and recovery procedures in order to resolve database performance issues, database capacity issues, replication, and other distributed data issues. Provide support resolving conversion and upgrade data issues. Liaise with Project Managers, Business Analysts, Developers for the definition and clarification of requirements and to facilitate the progress on project tasks. Monitor and maintain database back-up and disaster recovery procedures. · Service owner for database services like: SQL Management, iDB. Participate in data integration design between DBs and applications or cloud Application, change (and Project) Support responsibilities. Incident Management: Keeping systems up and running, by applying a controlled process of registering, monitoring and resolving of application related tickets. Periodic standby for emergencies (24x7 availability schedule). Functioning as a 1st escalation point for the 3rd party vendors and the user community on Application Maintenance related services. Signals deviations on policy, standard package matters & after approval, contributes to changes. Ensuring IM process compliance for area of responsibility. Keep CMDB up to date for the business processes and applications in scope. Executes changes & enhancements: describe problem, information analysis, prepare solution, execute system change (self or by third party), unit test of the change, amend user documentation, implementation, after care. Analyses and Supports Key-users training needs and creates /maintains training material. Periodically visit the customer (sites), to discuss tickets, wishes etc. with key users, and demonstrate visibility. Supporting project handover activities (hand over from deliverables and knowledge from a project to the Application Maintenance teams) for the area of responsibility. Support projects in execution of changes / enhancements. Participating in implementation improvements and optimization projects. Create and checking content of transports. Play an active role in the CAB / Change Advisory Board. Implement further automation initiatives. We believe you bring (Education & Experience) Professional with sufficient knowledge in own specialized field and has knowledge to adjust the package to Nouryon functional requirements and technical context built on an understanding of the theoretical concepts and principles and their context. Over 5 years of experience with relevant platform MS SQL Server, SSRS, SSIS. SSAS and infrastructures. Familiar with standards and program languages like: T-SQL, R, Python. Database infrastructure and hosting environments, data center and cloud technologies and platforms. Certification in system maintenance / configuration / customizing Business process knowledge skills. Is aware and has knowledge of business processes that are related to a standard package or specific developments. Builds strong relationships and has overall knowledge of IM/IT and SLA's personal characteristics and people skills. Drives for efficient results, has customer focus and shows ownership of incidents and problems. Works under close guidance and detailed work instructions, work is prioritized and checked by manager. A team worker with good communication and interpersonal skills. Positive, proactive, enthusiastic attitude, self-motivated. Is dedicated to reaching and maintaining the required quality of system performance and solutions.