Application Designer/Developer - Salesforce.com

Application Designer/Developer - Salesforce.com

Responsibilities

• Depending on the candidates experience and skill level: Lead or contribute to the design and development of Contact Center solutions, following internal guidelines and standard processes
• Provide thought leadership and recommendations for how all aspects of the Salesforce platform can advance Sun Life’s digital transformation and Client first strategy
• Work closely with internal business partners as a functional consultant. Develop and demonstrate PoC and prototype designs while developing a deep understanding of the business opportunity in order to come up with innovative solutions
  

Qualifications

• University degree in Computer Science or equivalent
• 8+ years of enterprise application design/development experience, including 5+ years in Salesforce.com.
• Foundational understanding of AWS service – AWS Connect, Lambda , S3.
• Deep experience working with many aspects of the Salesforce platform, including Sales Cloud, Service Cloud.
• Proficiency in all aspects of Salesforce.com development environment including Apex, Visual Force, Lightning Components, data migration tools, and web services
• Software development fundamentals such as knowledge of data structures, object oriented programming, relational database design, and design patterns
• Design and development experience using Agile project methodology
• Experience with web development technologies like Java, .NET, CSS, JavaScript, HTML, XML, HTML5 Frameworks (Node JS, Bootstrap, Angular etc)
• Experience with development, code management and deployment tools considered an asset (GitHub, Bit Bucket, JIRA, Jenkins, Force.com Migration Tool, ANT Scripting, etc.)
• Certified Salesforce.com Developer or other certifications an asset
  

Preferred Skills

• Prior experience of working in Contact Center Space.
• Passion, Creativity and Collaboration
• Self driven and motivated to get results
• Proven ability to perform design, development, unit testing, implementation and documentation as it relates to Salesforce.com applications
• Ability to give expert advice and articulate complex ideas and solutions using a variety of media and tools to senior technical and business stakeholders and executives
• Strong communication skills (written and verbal) to express ideas, thoughts and questions so that it can be understood by various audiences and meets the customers' needs
• Adept at working collaboratively as part of a cross functional team to deliver solutions
• Adept at working effectively on multi-site teams including offshore teams in India
• Strong analysis and problem-solving skills to break down high-level business requirements into more detail by questioning and probing for clarification
• Good leadership, planning and consulting skills (business and technical)
• A strong appreciation of the quickly evolving digital technology landscape and its applicability to businesses and their clients.