Application Automation Engeer

Project Role : Application Automation Engineer Project Role Description : Deliver predictive and intelligent delivery approaches based on automation and analytics. Drive the automation of delivery analytics to gather insights from data. Must have skills : Automation in Application Maintenance Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary of the role:Drive automation on ServiceNow, specifically on Gen AI using ServiceNow GenAI capabilities by collaborating with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes to propose value driven automation solutions for IT service management and IT operations management. Roles & Responsibilities:Understanding of ServiceNow and ecosystem technology landscapeExperience with ServiceNow modules such as ITSM, ITOM, ITBM, or CSM.Ability to design Business case/Value case for automation solutions/assets in focusUnderstanding of customer journey, touchpoints & channel strategy Leverage GenAI capabilities of NowAssist and implement end to end process reinvention for incident investigation, resolution & recoveryITSM Co-Pilot, AI Chatbot, Assistant AI Agents, Anonymous AI Agents and other AI tools to drive comprehensive automation solutionA general orientation towards leveraging complex technology capabilities to solving business and process/operational problems using automation is preferred.Highly motivated and energetic with a strong sense of ownership of projects and their outcomes, and the ability to operate independently with minimal supervision.Familiarity with, or prior experience in working with global companies is required, especially working with teams across geographies and time zones.Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations, and functional needs.Ability to articulate the business value of recommended automation solutionFamiliarity with project management methodologies (e.g., Agile, Waterfall).Familiarity with estimation methodologies (e.g., bottom up, top down). Professional & Technical Skills: Relevant experience in the required experience above. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment. Additional Information:- The candidate should have minimum 15 years of experience in Automation in Application Maintenance.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education