Posted:1 day ago|
Platform:
Remote
Full Time
Oversees Slack, Zoom, and visual collaboration platforms. Leads platform transitions, manages escalations, promotes adoption, and ensures optimal configuration for collaboration.
Tools: Slack, Zoom, LucidChart, LucidSpark, Vizzlo
Key Responsibilities:
• Lead transition planning, knowledge transfer (KT), and tracking.
• Administer user provisioning, workspace configurations, and integrations.
• Troubleshoot complex technical issues and manage vendor escalations.
• Maintain admin documentation, runbooks, and internal knowledge base.
• Monitor platform usage; recommend optimizations and enhancements.
• Conduct training for end-users and promote platform best practices.
• Ensure SLA adherence and maintain escalation protocols.
• Serve as liaison with vendors for platform guidance and issue resolution.
Qualifications (Enriched):
• 5+ years of enterprise experience administering Slack, Zoom, and related collaboration tools.
• Deep understanding of Slack Enterprise Grid architecture, custom workflows (Slackbot, Workflow Builder), app integrations, and DLP/security configurations.
• Strong expertise in Zoom account hierarchy management, Zoom Rooms, Webinar configurations, and Zoom admin dashboards.
• Experience managing user lifecycle, group policies, retention rules, and audit logs across communication platforms.
• Familiarity with LucidChart/LucidSpark workspace controls, licensing tiers, SSO integration, and collaborative template governance.
• Proven success in driving enterprise-wide adoption initiatives, crafting enablement content, and delivering live/recorded training.
• Demonstrated ability to coordinate across IT, communications, and functional teams to ensure messaging, collaboration hygiene, and governance compliance.
• Skilled in stakeholder management, vendor coordination, escalated incident handling, and service performance monitoring.
• Strong documentation background: SOPs, runbooks, KB articles, onboarding decks, and policy guidelines.
Thanks
Aatmesh
aatmesh.singh@ampstek.com
Ampstek
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Salary: Not disclosed
Salary: Not disclosed
