Job Description

Apollo Tele Health Services is hiring for Customer Care Executive for voice process (Freshers and Experienced) Position : Customer Support Executive Qualification: Any Graduate or Intermediate, Freshers' or with Experience of 0 - 5 years in Voice Process Work Location: Shaila Towers, 8th Floor, 801 J-1/16, Street Number 17, EP&GP Block, Salt Lake Sector - V, Bidhannagar, Kolkata 700091 Opposite: Media Siti Building, Near: Decathlon Mandatory Documents : 1. Updated resume 2. Aadhar Copy Call Center Executive Job Responsibility : 1. Identifying Customers needs, Clarify information, research each issue and provide solutions. 2. Follow Communication Scripts when handling different topics. 3. Build Sustainable relationships and engage customers by taking the extra mile. 4. Keep records of all conversations in our call centre database in a comprehensive way. 5. Should be able to coordinate with various teams to ensure smooth service to customers Requirements : 1. Previous experience in Customer Support role. 2. Strong Phone & Verbal communication skills along with active listening. 3. Customer focus and adaptability to different personality types. 4. Ability to multitask, set priorities and manage time effectively. 5. Flexible to work in Rotational shifts in Night shift as well for Male's.(NO night shift for Female candidate) 6. Good typing skills. 7. Self Transportation. Note: *******Excellent command over English and Hindi is mandatory with fluency****** ** Interested candidate can share their updated resume on what's app @ 8697935126 or Email I.D - Jagadeesh_ch@apollohospitals.com Company Website URL: http://www.apollotelehealth.com/