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Associate ICM Operation

Associate ICM Operation

Sgtc India

1 - 3 years

4 - 7 Lacs

Gurugram

Posted:2 months ago| Platform:

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Skills Required

Process monitoring Administration analytics reporting ERP Sales Sales operations External audit Process improvement Data collection Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work Flexibility: Onsite

This person is responsible for direct interactions with internal and external stakeholders of Stryker India. The person in this role would be responsible for the activities as broadly categorized below:

Internal Coordination: Coordination within ICM as well as with other functions such as sales, operations, finance, compliance etc. around administrative and operational activities related to indirect channel (channel partners/agents) such as appointments, ongoing operational management and renewals/termination related processes. The activities are broadly bucketed under:

Channel Onboarding- code creations, contracting, etc.

Training of new ICs on company tools

Database updating

iWOS (web ordering system) account creations

Customer code creation in ERP

External coordination

Agreement amendments for Territory allocation and portfolio allocation to channel partners

IC authorizations (Both one-time and recurring)

Stock & sales data collection and reporting

Oversee daily ICM operations

ICM process adherence and following of company DOA

Process monitoring

Identifying areas of improvement and work closely with ICM operations manager and ICM head for process improvement

Audits

Support internal and external audits of ICM operations

Ensuring data and documentation are updated and audit ready

Ensuring audit actions are closed on time

Analytics & reporting

Analyze and report monthly dashboards around key functional matrices such as IC performance (both sales & financial data), KPIs etc.

Process status reporting of IC appointment/renewal/termination

Others

Role would require the incumbent to work extremely closely with the sales team & with multiple departments to drive execution, identification of bottlenecks and interventions to streamline the overall selling process.

Travel Percentage: 10%

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Associate ICM Operation