Associate ICM Operation

Job Description

Work Flexibility: Onsite This person is responsible for direct interactions with internal and external stakeholders of Stryker India. The person in this role would be responsible for the activities as broadly categorized below: Internal Coordination: Coordination within ICM as well as with other functions such as sales, operations, finance, compliance etc. around administrative and operational activities related to indirect channel (channel partners/agents) such as appointments, ongoing operational management and renewals/termination related processes. The activities are broadly bucketed under: Channel Onboarding- code creations, contracting, etc. Training of new ICs on company tools Database updating iWOS (web ordering system) account creations Customer code creation in ERP External coordination Agreement amendments for Territory allocation and portfolio allocation to channel partners IC authorizations (Both one-time and recurring) Stock & sales data collection and reporting Oversee daily ICM operations ICM process adherence and following of company DOA Process monitoring Identifying areas of improvement and work closely with ICM operations manager and ICM head for process improvement Audits Support internal and external audits of ICM operations Ensuring data and documentation are updated and audit ready Ensuring audit actions are closed on time Analytics & reporting Analyze and report monthly dashboards around key functional matrices such as IC performance (both sales & financial data), KPIs etc. Process status reporting of IC appointment/renewal/termination Others Role would require the incumbent to work extremely closely with the sales team & with multiple departments to drive execution, identification of bottlenecks and interventions to streamline the overall selling process. Travel Percentage: 10%