Job Description Manager, Product Operations Lead. The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview Join us in the digital health revolution and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. Become a member of our IT Global Tech Center in the India, Hyderabad with startup atmosphere and flat, friendly, and collaborative environment. Enjoy a reward that technology careers don’t often bring: the satisfaction of helping to save lives. Be responsible for End to End Product Operations support for assigned product lines. The incumbent will manage global services contracted through 3rd party sourcing vendors delivering efficient and responsive services that enable our business run. What will you do in this role E2E Ops. responsibility for assigned Product Line(s) Tracking and Continuously improving Product Stability and End User Support Experience (Working with Regional/Site TOPS Teams) Oversight on Application/Infra, Ops. automation, Quality of Release, Security, Compliance Coordination with other Product Teams and Ops. Teams within Ecosystem Implementing and monitoring Product Ops measurements Driving Ops. optimization/efficiencies Working with Community of Product Ops. Leads on Standardization and Best Practises Working with Product Mgr. to bring needed Ops skills/services eg. SRE, etc. Facilitate MSO renewals and spend tracking. What should you have Bachelor´s Degree with relevant experience in Computer Science, Computer Science Engineering, System Engineering or equivalent Minimum 5 years applied work experience in IT, with at least 2-3 years in Salesforce Operations with familiarity in Salesforce development. Working experience in below technologies: Salesforce Marketing Cloud, Salesforce CDP/Interaction Studio. Experience in Application management services. Apex triggers, classes, SOQL, SOSL Hands-on experience with LWC and JavaScript Familiarity in Agile/DevOps and related measurements Management of outsourcing contracts and vendors and demonstrated record of delivering IT service. Possesses strong tactical as well as excellent written and oral communications skills ITIL Certified and experienced managing within the ITIL framework. Experience working in a highly regulated environment and thorough understanding of the System Development Life Cycle for computerized systems. Basic Project management experience on small sized projects, with demonstrated knowledge of project management process and methodologies, such as Agile, Scrum. Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation. Who we are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #HYDIT2025 Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description: This is a backfill for the Product Operations role supporting the HHIT Market Access and Revenue Management (MARM) Value Team. This DevOps partnership has been very successful in managing Operations for several IT Products supporting capabilities like Patient Solutions, Commercial Channels, Tender/Pricing etc. There is only one TOPS Product ops. postion for MARM Value Team which absolutely needs a backfill. The incumbent Job Level was an R4/400 based in Prague, but we are now downgrading it to a Senior R2/300 position located in ITC. Initially this role will focus only on Patient Access/Affordability Product line with Salesforce technology based solutions. Later this position has a potential to be upgraded and expanded for rest of the Product Lines under MARM Value Team. As a result of this downgrade, we expect to save approximately $70,000 per year in TOPS P&B. Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Required Skills: Availability Management, Availability Management, Business, Business Management, Change Controls, Channel Partner Marketing, Communication, Consumer Markets, Incident Management, Information Technology Operations, Managed Markets, Management Process, Management System Development, Market Access, Patient Account Management, Problem Management, Product Backlog Management, Profit and Loss (P&L) Management, Quality Assurance (QA), Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), Solution Planning, Strategic Collaborations {+ 1 more} Preferred Skills: Job Posting End Date: 08/31/2025 A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID: R350696
