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Outpace Consulting Services logo

Analyst : Service Desk : IT Helpdesk : Fresher : Grads : Apply

0 years

2 - 3 Lacs

Kolkata Hyderabad

Posted:1 month ago| Platform: Naukri logo

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Skills Required

BCA Graduation ICSE Communication Skills Service Desk M.Tech IT Helpdesk Problem Solving MCA Troubleshooting ITIL B.Tech CBSE Desktop Support University Post Graduation IT Service Desk Ticketing Tools Technical Support College ISC Fresher Voice Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi, We are hiring for the Leading ITES Company for Service Desk Analyst Profile. Job Description : Respond to user queries via phone, email, or ticketing system in a timely and professional manner. Provide basic troubleshooting support for hardware, software, network, and application issues. Log and track incidents and service requests using a ticket management system. Escalate unresolved issues to the next level of support in accordance with SLAs. Assist in setting up desktops, laptops, printers, and other IT equipment. Follow standard operating procedures and maintain documentation. Learn and adapt to new technologies and processes as required. Requirements : Education: Bachelors degree in Computer Science, Information Technology, or related field (preferred but not mandatory). Experience: No prior experience required; internships or academic projects in IT are a plus. Basic knowledge of Windows OS, MS Office, and networking concepts. Strong communication and interpersonal skills. Ability to work in shifts or flexible schedules if needed. Willingness to learn and grow in a fast-paced environment

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Outpace Consulting Services
Outpace Consulting Services
www.outpaceconsulting.com

Consulting

Tech City

50-100 Employees

1425 Jobs

    Key People

  • John Doe

    CEO

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    COO

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