Analyst Product Operations

Company Name:

Title:

Reports to:

Location and Mode

Company Profile:

NPS Prism is a market-leading, cloud-based SaaS business owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. 

With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. 

Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.  

Position Summary:

NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. 

Analysts on the Prism India Hub team will work closely with a Prism India Hub Team Manager, an NPS Prism Product Manager, and other NPS Prism stakeholders group to build and deliver a commercially successful product that spans core sectors across all regions.  

Key Responsibilities:

• Develop and maintain client-ready visualization dashboards using tools like Tableau with some support from senior team members  

• Support data preparation and analysis using tools such as Alteryx or SQL 

• Assist in the execution of benchmarking surveys, including developing sample specifications, and managing research data 

• Provide ongoing support for subscription customers, including generating custom data cuts, answering methodology questions, and preparing insights for delivery 

• Collaborate with team members to ensure high-quality, timely outputs across product operations workstreams 

• Translate technical concepts and data into clear and structured insights for internal and external stakeholders with support from senior team members 

• Contribute to developing reusable templates, process documentation, and standard work practices that improve efficiency and scalability 

• Demonstrate curiosity and hypothesis-driven thinking to uncover patterns, and build robust analytical models which can help solve problem at hand 

Required Qualifications, Experience & Skills

Education:

• Required:

  Graduate from a top-tier institute or equivalent, with a focus on statistical/analytical coursework 

• Preferred:

  Degree in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research 

ence:Up to

• 2 years of professional experience in data analysis, business intelligence, or related fields Hands-

• on exposure to survey design, data processing, and visualization is preferred but not mandatory Techni

cal Skills:Advanc

• ed knowledge of Tableau, with experience building dashboards and reports – even if they are do maintenence that is fine. Proven

• experience using Alteryx or similar data prep/transformation tools Basic

• working knowledge of SQL and Python for data manipulation and analysis Unders

• tanding of core statistical and analytical methods Other

Skills Strong

• analytical, organizational and problem solving skills with attention to detail  Experi

• ence developing clear, audience-appropriate presentations and deliverables Excell

• ent interpersonal and communication skills, both written and verbal Collab

• orative team player who thrives in a fast-paced, evolving environment Proven

self-starter (comfortable with what could be a remote team) with demonstrated problem solving and organizational skills Eager to learn and open to feedback, with a growth-oriented mindset