Analyst

HCLTech Walk-In Drive For Dispute Managment (2-5 Years ) 17th & 18th Dec

HR SPOC: Suriya Priya

Interview Venue: HCL AMB - 6, Ambattur

Profile: OTC Collection & Dispute Management

Work Location: Sholinganallur /Navalur

Shift: Night Shift

17th & 18th Dec

Skill : OTC, Dispute Management/Dispute Resolution

• Analyze recurring dispute trends and identify root causes.
• Collaborate with cross-functional teams to resolve medium-complexity disputes.
• Prepare and present dispute dashboards to stakeholders.
• Recommend process improvements to reduce dispute volume.
• Train new associates on dispute handling procedures.
• Ensure documentation is audit-ready and compliant.
• Monitor SLA adherence and flag delays.
• Support internal audits and compliance checks.
• Stakeholder Management Handle escalations and communicate with senior stakeholders.
• Advanced Reporting Build and interpret complex dispute metrics.
• Project Management Lead initiatives to reduce dispute cycle time.
• Compliance Expertise Navigate legal and regulatory frameworks.
• Mentorship Guide junior team members and review their work.
• Tool Proficiency Use ERP/CRM systems (e.g., SAP, Oracle) for dispute tracking.
• Change Management Support implementation of new policies or tools.
• Lead resolution of high-value or complex disputes.
• Act as a point of contact for escalations from analysts and associates.

Date: 17th & 18th Dec'25

Time: 10:00 AM 1:00 PM

Venue:

Time:10am to 1pm

Contact Person:

Experience: 2 to 6yrs.

Required Skills:

• Relevant Experience should be mandatory in OTC - DMS/ Dispute Management, Order management and Accounts receivables (Purchase order / Cash Application).
• Degree should be Mandatory (Minimum 15 Years of education mandatory).
• Work from Office.

• Flexible to work at night shifts

  (Strictly no Rotational or Regular shifts).
• Flexible to work from office (5 Days).

Documents to be carried:

• 2 Copies of your updated resume
• 2 ID proof