Analyst – Global Service Experience

About the Position

We have an excellent opportunity available for a someone seeking to make a difference and add value. The Procure to Pay Project analyst, EMEA sits within Global Business Services (GBS) in the International Zone, reporting into the Procure to Pay Lead, EMEA. You’ll be working in a high performing team always trying to reach the next level. Get ready for a lot of exposure to senior stakeholders.

Main Responsibilities

Your primary responsibility will be to handle more complex vendor queries and tackle root causes blocking the resolution of invoices received on hold or block to ensure payment to our suppliers on time. This will involve the performance of root cause analysis, driving optimisation and automation into processes, and embodying continuous improvement in the team.

To do this, you will support the execution of our projects, such as the Vendor Lifecycle, which puts the vendor back at the centre of our processes, seeking to identify and drive best practice from sourcing to closure of the vendor on our systems. Here, you will be coordinating multiple internal stakeholders from different functions and BUs, including Genpact (our outsourced providers for purchase to pay), IT, procurement, treasury and our Data Management Organisation, to come together to solve parts of the lifecycle holistically, culminating in two key objectives: improving our overall performance metrics and satisfaction of our vendors as fast as possible, and delivering a playbook to support training and leave a sustainable legacy.

Expectations of the role are best summarised by our GBS value drivers:

• Process Excellence
  • You will not be afraid to get into details and supporting process execution – getting our data right is a key facet the success of the projects and to this role and it will require you to cleanse and update system data to support more effective processes

• Review AP & GRNI subledgers and perform vendor reconciliations to drive cleanliness of the ledgers
• Review Workflows and escalate with our key business stakeholders and manage & develop relationship (internal Kraft Heinz)
• Resolve on Hold/Blocked and communication actions with key business stakeholders
• Respond to more complex queries and perform root cause analysis, develop and lead action plans using our PDCA methodology to improve overall performance
  • Monitor Service Level Agreements and reverse SLA’s with KHC to drive performance
  • You will leverage our global network in GBS as well as other functions and capabilities to seek out best practices to adopt into our ways of working

• Customer Centricity
  • This is the primary mindset required of this role – unapologetically putting our vendors at the center of what we deliver
  • You will be working primarily on root cause fix rather than immediate corrective action and consequently supporting on deep dive sessions on various areas of the vendor lifecycle, as well as taking the actions from those sessions and tracking them to conclusion
  • You will need to be a strong communicator, able to stay composed and confident under pressure, being able to simplify and prioritise evolving business needs in clear actions with tangible outcomes

• Digital Transformation
  • You will work to get the most out of tools we have recently implemented, including Ariba (network enablement for invoicing), Readsoft (Invoice scanning and workflow), and Celonis (process mining software)
  • For example, you will be responsible to track, monitor and respond to vendors to drive enablement onto Ariba as our preferred method for invoicing, as well as driving reporting and insight through Celonis to support building sustainable outcomes

Qualifications

Hard Skills

• Education – Bachelor’s Degree required plus professional accreditation preferrable (Accountancy)

• Work Experience & Knowledge –
  • 2+ years’ experience in Procure to Pay and/or Masterdata processes
  • Experience working with Excel, SAP, Ariba, Readsoft and Celonis preferred
  • Demonstrated ability to drive process excellence and delivery – agile / design thinking / six sigma methodology experience desired
  • Experience in working with internal & external control frameworks and auditors
  • Experience operating within an outsourced provider (GBS) environment
• Language Knowledge – Fluent English

Professional Attributes

• Empathy – listening to the customer – You’re known for your empathy. You listen more and talk less, and therefore truly understand your customer. With that mindset you create commercial chances to optimize the customer experience.
• Communication Skills – At Kraft Heinz you’ll easily be exposed to senior management, no matter your level. It’s important you have excellent communication skills, to deal with all kinds of different stakeholders.
• Ability to Simplify – We like to keep it simple. And to execute fast. Your ability to simplify will be highly appreciated, when you provide simple solutions dealing with complex challenges.
• Proactive – You are a self-starter, driven by purpose and driving initiatives and actions through to their conclusion. You are not afraid to challenge to get the right result
• Analytical – We’re a very data driven company. You know how to translate complex data into a simple solution with your analytical mindset.
• Project management skills – Time management has no secrets for you. You’re organized, structured and always have an overview of all the deliverables. You know how to bring multiple projects to a successful ending within the given timeframe.

What we offer you

• An ambitious employer – we only want to the best for you;
• A fast career track like only few other companies can match;
• A competitive salary and excellent bonus structure (above market);
• Permanent contract – for we believe in doing big bets on people;
• Always room for new ideas – if you have an excellent idea, please let us know and we can set it in action!

Ahmedabad – Venus Stratum GCC

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.