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eClerx
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Analyst

Analyst

eClerx

0 - 1 years

0 Lacs

Pune Maharashtra India

Posted:1 day ago| Platform:

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Skills Required

communication service monitoring reporting network troubleshooting server report documentation reports excel interpretation development technology vision data analytics management efficiency drive automation

Work Mode

On-site

Job Type

Full Time

Job Description

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus.

Analyst Roles And Responsibilities

Be a part of the operations team working on ‘Monitoring and Reporting’ on various platforms with base technical / network knowledge
Work on different tools which will help to identify Customer experience monitoring
Handle troubleshooting on server issue & front end issues
Conduct extensive quality check while executing client request
Interact with client stakeholders to understand the customer impact and severity of issue
Create report on daily and weekly basis on alerts observed on different Dashboard
Help to create documentation on new projects an get trained on different activities
Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT
Interact with client stakeholders for validation

Technical And Functional Skills

Bachelor’s degree with 0-1 Year experience.
Strong interpretation and communication skills
Strong written and verbal communication skills for stakeholder’s interaction
Technical and Network knowledge will be helpful for troubleshooting on servers
Strong proficiency in MS Office, especially MS Excel and PPT
Development skill will be good to have
People Skills and Other Personality Traits:
Strong interpretation and communication skills
Ability to communicate effectively with clients and/or higher management
Eye for detail to do required monitoring & reporting

About The Team

eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

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eClerx

IT Services and IT Consulting

Mumbai Maharashtra

10001 Employees

1608 Jobs

Key People

Mukesh Gupta

Chief Executive Officer
Ankush Tiwari

Chief Financial Officer
Kumar V. Ramakrishnan

Chief Operating Officer
Shruti Mehta

Senior Vice President

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Analyst