Airport Ground Staff

Passenger Handling:

• Ticketing and reservations
  
• Check-in and boarding assistance
  
• Baggage handling and tagging
  
• Providing flight information
  
• Assisting elderly, disabled, or special needs passengers
  

Ramp Services:

• Guiding aircraft to parking positions (marshalling)
  
• Loading/unloading luggage and cargo
  
• Refueling coordination
  
• Aircraft cleaning and catering setup
  
• Conducting safety checks
  

Cargo and Baggage Services:

• Handling and storing cargo
  
• Ensuring correct baggage loading
  
• Managing lost and found
  

Coordination with Flight Crew:

• Communicating gate changes, delays, or technical issues
  
• Ensuring all boarding and documentation is completed before takeoff
  

Security Checks:

• Verifying ID and boarding passes
  
• Monitoring suspicious activity
  
• Ensuring compliance with safety protocols
  

Skills Required:

• Good communication (English and local language)
  
• Customer service orientation
  
• Ability to handle pressure
  
• Teamwork and coordination
  
• Basic computer knowledge
  
• Physical fitness (for some roles)
  

Qualifications:

• 10+2 or equivalent (minimum)
  
• Diploma or certification in airport management or hospitality (preferred)
  
• Age: Usually 18 - 27 (varies by employer)
  
• Height/weight criteria may apply (especially for customer-facing roles)
  

Career Growth:

• Junior Ground Staff Senior Ground Staff Supervisor Duty Manager Station Manager
  

Salary Range (India Example):

• Entry level: 15,00030,000 per month
  
• With experience: 35,000–60,000+
  
• Additional perks: Free travel, allowances, uniform, etc.