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Gratitude India Manpower Consultants Pvt. Ltd.
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Airline Passenger Support Services Specialist

Airline Passenger Support Services Specialist

Gratitude India Manpower Consultants Pvt. Ltd.

3 - 8 years

|

4 - 7 Lacs

mumbai suburban

Posted:1 day ago| Platform:

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Skills Required

it services customer service process improvement conflict resolution regulations project management team management business development sales ich technical support clinical research incident management service delivery clinical trials itil crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Provide exceptional customer service to passengers, addressing their queries and concerns professionally.
Coordinate with airlines, airports, and other stakeholders to ensure smooth operations.
Develop and implement effective strategies to enhance passenger satisfaction and loyalty.
Collaborate with cross-functional teams to resolve complex issues and improve processes.
Analyze feedback and metrics to identify areas for improvement and optimize services.
Maintain accurate records and reports of passenger interactions and transactions.

Job Requirements

Strong communication and interpersonal skills are essential for interacting with diverse groups.
Experience in the IT Service & Consulting industry, particularly in airline passenger support services, is required.
Ability to work in a fast-paced environment, handling multiple tasks simultaneously.
Proficiency in problem-solving and conflict resolution techniques is necessary.
Familiarity with airline industry regulations and standards is preferred.
Adaptability to changing situations and priorities is crucial.

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Gratitude India Manpower Consultants Pvt. Ltd.

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