Air Ticketing Executive

Company Description:

We are SWT CLUB, a global Destination Management Company that has been a trusted name in the Indian tourism industry since 2007. As an IATA-accredited travel agency, we connect Indian travel agents with international travel service providers through a seamless online interface. We specialize in outbound travel packages, visas, and airlines, with a strong network of suppliers, particularly across Southeast Asia. Our commitment to professionalism, trust, and excellent service has earned us recognition from the Ministry of Tourism and multiple industry awards. For More: www.SWTClub.com 

Job Title: Air ticketing Executive

Experience- 2-3 Yrs

Salary - As per industry standards

Job type: Full Time / On-Site

Office Location: Kurukshetra

Office Address:

Office Time: 9:30 Am - 6:30 Pm

Work Days: Mon. - Sat.

Job Summary:

The Air Ticketing Executive is responsible for booking, issuing, and managing flight reservations for both domestic and international travel. The role demands excellent customer service, attention to detail, and proficiency in airline reservation systems to ensure a seamless travel experience for passengers.  

Key Responsibilities:

• Book and issue flight tickets using Global Distribution Systems (GDS) like Amadeus.  
• Manage flight reservations, itinerary changes, cancellations, and reissueance, issueance as per customer requirements.  
• Provide accurate information on flight schedules, fares, policies, and special services (meals, seating, etc.).  
• Respond to customer queries through calls, emails, or in-person regarding travel arrangements and ticketing issues.  
• Ensure compliance with airline policies and industry regulations, including data entry and documentation.  
• Handle payment transactions and provide necessary travel documents to customers.  
• Maintain records of all bookings, transactions, and customer profiles for the audit and reporting.  
• Coordinate with airlines and travel partners for seat confirmations, schedule changes, and special requests.  
• Assist in resolving customer complaints and managing emergency travel disruptions.  
• Stay updated on airline policies, travel advisories, and promotional offers.  

Requirements

• Graduation/Masters in Travel & Tourism
• Prior experience in airline ticketing or travel agency (freshers may be considered).  
• Knowledge of GDS/CRS systems (Amadeus) is preferred.  
• Proficiency in MS Office and ticketing software.  
• Excellent verbal and written communication skills.  
• Strong customer service orientation and interpersonal skills.  
• High attention to detail, time management, and ability to multitask in a fast-paced environment.  
• Willingness to work in shifts, weekends, and under pressure.  
• Basic mathematical and typing skills.  

Additional Skills:

• Problem-solving abilities and a customer-centric mindset.  
• Organizational skills and adaptability to changing demands.  
• Ability to work collaboratively within teams.  
• Familiarity with industry trends and travel regulations.