AGM/ AVP HRO Delivery

As an AVP/ AGM- HRO Delivery Lead, your role will involve providing leadership and governance to Account/ Accounts Shared Service Program. You will drive process rigor, business outcomes, customer experience, controls & compliance, and forge strong partnerships with stakeholders both internal and external. Key Responsibilities: - Responsible for Staffing Programs ensuring the identification of the right skillset, timely onboarding & training. - Overall accountable for P&L (Revenue & Margin). - Manage the transformation journey across multiple clients during Sales and Delivery cycle with a focus on strategic and visionary business outcomes. - Collaborate cross-functionally with stakeholders in HRO business process improvements to simplify operations, accelerate cost savings, enhance Employee Experience, and effectiveness. - Move each delivery account towards Cognitive operations by leveraging Robotics, Analytics, AI, and Agentic AI effectively. - Utilize critical thinking and problem-solving skills to resolve issues and identify improvement opportunities. - Manage 3-5 accounts across geographies with knowledge of pre-sales & transitions methodologies. - Manage & grow excellent customer relations. - Strong critical thinking, creative problem-solving, and analytical skills. - Time management and risk/issue management. - Exposure to HR Tech (Workday, SAP SF, or Oracle HCM) implementation/program management will be an added advantage. - Proficiency in M365 suite applications, Global HCM tools & solutions, Exposure to ERP, and automation tools. - Strong client management & leadership skills, interpersonal skills, as well as verbal and written communication & presentation skills are required. Qualifications Required: - Deep experience in HR BPS industry across multiple verticals including Manufacturing, CPG, FMCG, Retail, Energy & Resource. - Strong client management & leadership skills. - Interpersonal skills, as well as verbal and written communication & presentation skills. - Exposure to HR Tech (Workday, SAP SF, or Oracle HCM) implementation/program management will be an added advantage. Please note that the company information is not available in the provided job description.,