Advanced Solutions Engineer

About Chargebee:

Chargebee is the leading Revenue Growth Management (RGM) platform for subscription businesses. Thousands of companies at every stage of development — from startups to enterprises — use Chargebee to unlock revenue growth, experiment with new offerings and monetization models, and maintain global compliance as they scale.

Chargebee counts businesses like Freshworks, Calendly, and Study.com amongst its global customer base and is proud to have been named a Leader in Subscription Management by G2 for five consecutive years, as well as a Great Place to Work in both the United States and India.

We are backed by some of the most respected investors in the world; Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Venture, who believe in the magic of subscriptions and the world that they can create — from cars to coffee pods and everything in between. Our 1000+ team members work remotely throughout the world, including in India, Europe, and the US.

Job Summary:

Advanced Solution Engineer acts as the Product SME for all the customer facing teams. The primary responsibility is to troubleshoot complex product issues and file JIRAs which need Product/Engineering expertise.

Responsibilities:

As an Advanced Solution engineer, you will perform the below activities:

• Troubleshoot issues which the customer facing teams are unable to solve.
• Assist implementation team on issues impeding the customer onboarding
• Triage the High Severity/Priority incidents to bring it for closure.
• Identify & fix the gap in the existing solutions and documentation.
• Create knowledge articles to help the front-line teams.
• Should support 24/7 rotational shifts.

Technical Capabilities:

• 3+ years of experience on Java based Application/Product support.
• Debug the code in below technologies/programming languages: HTML 5,CSS,any JS Framework,Java,J2EE,Rest APIs, SQL.
• Analyze the logs in any of the logging tools(Splunk, Elastic Search).
• Knowledge on any of the APM tools like Newrelic, Datadog.
• Good communication skills.

Good to have:

• 2+ years of development experience is an advantage.
• Experience on SaaS based product support is an advantage.
• 2+ years of experience in supporting Accounting Integrations like
• NetSuite & Xero or CRM integrations like Salesforce & Hubspot .

What We Offer:

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

i) Unlimited PTO, Parental leave

ii) Accident, Life and medical insurance

iii) Employee assistance program for mental wellness

iv) Work from home allowance

v) Gratuity

We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.