Admissions Counselor

About the Role

Client Relationship Officer (CRO)

Key Responsibilities

• Handle

  inbound and outbound interactions

  through calls, emails, and chats.
• Build and maintain

  strong relationships

  with potential students and internal stakeholders.
• Guide students through program details and assist in selecting suitable courses.

• Convert leads into applications

  by providing accurate information and timely follow-ups.
• Record and maintain student information accurately in the CRM system.
• Collect and analyze feedback to enhance the student journey experience.
• Support promotional activities and

  cross-sell related programs

  .
• Escalate and resolve concerns promptly to maintain high customer satisfaction.

Qualifications & Requirements

• Bachelor’s degree in Business Administration or any related field.
• An MBA or similar advanced degree is an added advantage.

• 0–2 years of relevant domestic experience

  in customer service, inside sales, or counseling roles.
• Excellent

  communication, interpersonal, and presentation

  skills.
• Confident, proactive, and target-driven with strong negotiation abilities.
• Good analytical and problem-solving skills with a positive attitude to learn.
• Proficiency with

  CRM tools and Microsoft Office Suite

  .
• Ability to thrive in a fast-paced, dynamic environment.

Training and Development

Freshers selected for this role will undergo a structured training program covering company products, customer engagement techniques, and sales processes. Continuous mentoring and feedback will be provided to help you excel in your role.

Why Join Us

• Exposure to the growing education and counseling sector.
• Supportive work culture with clear growth opportunities.
• Hands-on experience in student engagement and inside sales.
• Attractive incentives for achieving performance targets.