Admission Operation (FRESHER)

About The Opportunity

• Handle inbound & outbound admission inquiries via phone, email, and chat—qualify leads and convert prospects into enrolled students.
• Maintain accurate candidate records in the CRM/ERP: capture applications, update statuses, and log communications in a timely manner.
• Coordinate admission activities—schedule counselling sessions, interviews, and campus visits; follow up on required documentation and fee payments.
• Perform document verification and basic eligibility checks; escalate discrepancies to seniors for resolution.
• Support admission campaigns and outreach drives by following calling scripts, maintaining call logs, and reporting daily metrics to supervisors.
• Prepare and share periodic reports on leads, conversions, pending documentation, and process bottlenecks to improve throughput.
  

Skills & Qualifications

Must-Have

• Bachelor’s degree (any discipline) or equivalent; freshers welcome.
• Excellent spoken and written English; proficiency in one or more regional languages is a plus.
• Basic computer literacy: MS Excel, Google Workspace (Docs/Sheets), and comfort with web-based CRMs.
• Strong interpersonal and phone communication skills; customer-service mindset with patience and empathy.
• High attention to detail, organised record-keeping, and ability to follow processes accurately.
  

Preferred

• Prior internship or experience in admissions, telecalling, customer support, or front-office operations.
• Familiarity with CRM platforms (e.g., Salesforce, Zoho CRM) or student information systems.
• Basic sales orientation and comfort working with targets and KPIs.
  

• Structured on-the-job training and mentorship to build a career in operations, admissions, or student success.
• Clear performance-linked incentives and opportunities for internal mobility.
• Collaborative on-site environment with regular feedback and skill-building sessions.