Admission Counselor

Designation: Admissions Counselor

Experience: 2 Years

Salary: 15k to Upto 25k

Company Name: Institute of Professional Banking (IPB)

Band & Level: Band: E, Level: E1

Reporting Manager: Centre Head

Department: Sales

Type of Employment/ Hours: Full Time

Working Days: 5 Days (Alternative Saturdays Off)

Location: SCO-11, Level II, Sector-11, Panchkula, Haryana 134115

Skills Required:

• Minimum 1 to 2 years of experience as an Admission Counselor / Academic Counselor / Telesales Executive.
• Education level: Graduated from any recognized University.
• Microsoft Word, Excel and PowerPoint, Internet usage and data finding, Corporate brands.
• Fluency in English, Persuasion skills, rapport-building skills, and Telephone etiquette.
• Effective counseling for enrollment of Prospective Students.
• Customer Relationship Management and data management.
• Learning and Development
• Handling Visits and Offline queries
• Daily/ Weekly and Monthly Sales Report
• Revenue Generation / Target Achieved
• Student Feedback / Reference
• People Skills: Learning & Exploring, Team Work & Coordination, Communication & Interpersonal skills, Conflict Reporting, Time Management.
• Process Management: Organizing & Execution, Result Orientation, Technology & Implementation.
• Change Management: Adaptability, Feedback, Cultural Awareness.
• Business Acumen: Functional Understanding, Knowledge of Business, Cost-Effective Working.

Job Responsibilities:

• Effective counselling for Enrolment of Prospective Students
• Increase student enrolment in programs offered by the institute by following the sales and marketing process.
• Career counselling for prospective learners to ensure Sales.
• Tele-Counseling and follow-up on the database generated through structured campaigns.
• Attending calls - Receiving, and responding as pleasantly as possible, while trying to provide full information and support to the students, parents, and channel partners.
• Customer Relationship Management and Data Management
• Create a customer service culture, always putting the customer's needs first.
• Ensure continuous interaction with the customer/ student to make sure that areas of concern can be worked upon for improved service levels.
• Lead by example; demonstrate excellent customer service to increase client satisfaction and program growth.
• Effective handling and use of CRM and ERP systems.
• Learning and Development
• Self-Inculcate the Training philosophies with the WIN-WIN-WIN policy in the organization
• Improve skills and knowledge by attending regular training programs.
• Abide by all disciplinary procedures, guiding principles, and core values of the Institute.
• Innovative thinking and work on new Initiatives to bring tangible benefits to the Institute.

HR - Mansi Rajput

Contact Number - 7042886905

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Experience:

• Admission Counselor or Tele sales Executive: 2 years (Preferred)
• Microsoft Word: 2 years (Preferred)
• Microsoft Excel: 2 years (Preferred)
• Microsoft Powerpoint: 2 years (Preferred)
• Communication skills: 2 years (Preferred)
• Customer relationship management: 2 years (Preferred)
• sales report: 2 years (Preferred)
• Revenue Generation: 2 years (Preferred)
• Data management: 2 years (Preferred)

Work Location: In person