Admission Counsellor

Position Title: Admissions Counsellor

Job Title: Online Admission Counsellor

Location: Office-based

Department: Admissions / Sales & Marketing

Key Responsibilities:

Telephonic Counseling:

• Reach out to prospective students via phone to provide information about online and distance education programs offered by various universities.
• Counsel students on course offerings, eligibility criteria, career outcomes, and admission processes.
• Address queries regarding program details, fee structures, accreditation, and university affiliations.

Lead Conversion:

• Follow up on leads generated through various marketing channels.
• Convert inquiries into admissions by understanding the needs of the students and offering the right program fit.

Admission Process Management:

• Guide students through the entire admission process, including registration, documentation, and fee payment.
• Ensure timely submission of all necessary documents and payments for enrollment completion.

Record Maintenance:

• Maintain accurate and detailed records of all student interactions, inquiries, and conversions in the CRM system.
• Provide daily/weekly reports on leads, follow-ups, and conversions to the management team.

Student Support:

• Offer support to students post-enrollment for queries related to course access, student portal, and academic resources.
• Liaise with university representatives for updates on programs and processes.

Skills and Qualifications:

• Bachelor’s degree in any field (Education or Counseling background preferred).
• Strong communication and interpersonal skills.
• Proficiency in telephonic sales or counseling.
• Familiarity with online and distance education programs is a plus.
• Ability to multitask and meet targets in a fast-paced environment.
• Proficiency in CRM tools and basic computer applications (MS Office).

Key Attributes:

• Empathetic and student-centric approach.
• Goal-driven with excellent persuasion and negotiation skills.
• Highly organized with attention to detail.
• Ability to work independently and as part of a team.

Compensation:

• Competitive salary with performance-based monthly incentives.
• Opportunity to grow in a fast-evolving edtech environment.

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Career Path:

Successful admission counsellors can grow into roles such as Senior Counsellor, Team Lead, Admissions Manager, or Regional Head depending on performance and experience.

Job Type: Full-time

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Ability to commute/relocate:

• Sohna, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Language:

• Fluent English (Required)

Work Location: In person