Admission Counsellor

Overview of the Admission Counsellor role

We are looking for an Admission Counsellor to serve as the main point of contact for admission enquiries across our branches. The role is a target driven role, includes guiding parents through the admission process, coordinating school visits, and ensuring timely follow-ups and accurate data management. The ideal candidate is organized, articulate, and dedicated to providing a professional and supportive experience for prospective parents.

Job Title: Admission Counsellor (offline and online)

Role: Full-time/ Onsite

Work Days: Monday to Saturday

Timings: 10:00 AM – 6:00 PM (Monday to Friday)

Saturday: All Saturdays working (4 hours)

Work Location: Sector 49

Scope of centres- All current and upcoming branches of Kids Kingdom

Job Responsibilities:

Lead Management & Conversion

· Handle incoming enquiries through calls, emails, WhatsApp, social media, and website forms in a timely and professional manner.

· Convert enquiries into admissions through consistent follow-ups, relationship building, and adherence to the company’s Standard Operating Procedures (SOPs).

· Maintain accurate and updated records of all leads in the company’s Lead Management Module.

· Take complete ownership of walk-ins and ensure a positive and seamless experience for prospective parents at the assigned centre.

· Ensuring branding through effective positioning of services.

· maximize revenue growth.

Parent Counselling (in events where face to face counselling is required)

• Conduct centre tours and explain curriculum, facilities, and policies.
• Understand parent needs and match them with appropriate programs.
• Maintain a professional, empathetic, and reassuring communication style.

Admissions Process

• Guide parents through application and registration steps.
• Coordinate with the academic and accounts team for smooth onboarding.
• Ensure all documentation and fee payments are complete before start date in coordination with the Centres.

Coordination with Centres

· Follow up with centres on the status of enquiries and ensure timely follow-ups are conducted as per SOPs.

· Schedule parent visits in coordination with the centre teams to ensure smooth and well-prepared interactions.

· Coordinate with centres throughout the enquiry engagement process, ensuring consistent communication and a seamless parent experience.

· Schedule free trial sessions, confirm slots, and organize parent visits for special events or open days.

· Collect and record feedback from parents regarding the admission process and document reasons for non-registration to support continuous improvement efforts.

Reporting & Analysis

· Submit daily reports on enquiries, follow-ups, and admissions to management.

· Update the Lead Management Module on a daily and real-time basis to ensure accurate and up-to-date records.

· Analyse conversion ratios regularly and provide insights or suggestions to improve the admission strategy.

· Track the source of leads to support marketing initiatives and identify high-performing channels.

· Monitor the quality and volume of enquiries on a daily basis to ensure targets and service standards are met.

· Periodically update FAQs, counselling files, SOPs, fee structures, and admission process documents to reflect current practices.

Educational Qualifications: Graduate in any stream (minimum qualification)

Work Experience: 1-2 years prior experience in school admissions or counselling preferred

Skills:

· Excellent verbal and written communication

· Strong phone etiquette and interpersonal skills

· Comfortable working with CRM or lead management software

· Well-organized, punctual, and detail-oriented

· Ability to multitask and manage a high volume of enquiries

Job Type: Full-time

Pay: ₹15,336.28 - ₹20,000.30 per month