Tele counsellor

Job Description

Job Description: Tele Counsellor (Female Only) Location: Sector 49, Gurgaon Reporting To: Centre Head Branches Covered: All 5 Branches Salary Range: ₹20,000 – ₹30,000 per month Working Hours: 10:00 AM – 6:00 PM (Monday to Friday), All Saturdays working (4 hours) Benefits: Performance-based Incentives Job Summary: We are seeking a female Tele Counsellor who will be the central point of contact for all admission enquiries across our 5 branches. The role involves calling and guiding parents through the admission process, coordinating school tours, and ensuring consistent follow-up and data management. The ideal candidate is articulate, organized, and committed to delivering a professional counselling experience for prospective parents. Key Responsibilities: Central Enquiry Handling: Serve as the gatekeeper for all admission enquiries across 5 branches. Parent Coordination: Proactively call and engage with parents, understand their needs, and arrange school tours at the relevant branch. CRM Management: Update and maintain the CRM system with accurate records of all enquiries, calls, follow-ups, and status updates. Tour Follow-Ups: Conduct feedback calls with parents post school visits and record their inputs. Front Office Support: Provide coverage and assistance to the Front Office Manager during leave or busy hours. SOP Compliance: Ensure all counselling procedures follow standard operating protocols set by the organization. Internal Coordination: Collaborate with counsellors, front office, and academic teams across all branches for seamless communication and scheduling. Candidate Requirements: Gender: Female only Education: Graduate in any stream (minimum qualification) Experience: Prior experience in school admissions or counselling preferred Skills: Excellent verbal and written communication Strong phone etiquette and follow-up skills Comfortable working with CRM or lead management software Well-organized, punctual, and detail-oriented Ability to multitask and manage a high volume of enquiries Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Commission pay Work Location: In person