Administrative Associate - Level III - Quality

Description

North America region

North America shift (5:00 PM – 2:00 AM IST)

hybrid model

Tuesday to Thursday

Key Responsibilities

• Provide administrative support by conducting research, preparing reports, and addressing routine to complex information requests.
• Gather, compile, and verify information; ensure accurate entry into reports, presentations, databases, or spreadsheets.
• Complete data collection, entry, and reporting activities for departmental requirements.
• Perform administrative tasks including preparing correspondence, receiving visitors, arranging calls, and scheduling meetings.
• Process and track customer claims in alignment with Aftermarket business processes.
• Respond to, or redirect, routine to complex inquiries from both internal and external stakeholders, ensuring prompt and accurate communication.
• Prepare and submit vendor/supplier payment documentation, track approvals, and resolve queries with accounts payable.
• Document and maintain departmental policies and procedures.
• Participate in business improvement initiatives and departmental projects.
• Act as an informal resource to colleagues with less experience, supporting knowledge sharing within the team.
  

Required Competencies

• Values differences: Recognizes the importance of diverse perspectives and cultures.
• Action oriented: Takes on challenges with urgency, energy, and enthusiasm.
• Communicates effectively: Tailors communication to different audiences for clarity and impact.
• Customer focus: Builds strong relationships and delivers customer-centric solutions.
• Ensures accountability: Meets commitments with reliability and integrity.
• Plans and aligns: Prioritizes and organizes tasks in line with organizational goals.
• Data Analytics: Applies qualitative and quantitative analysis, interprets data, and delivers insights to support business decisions.
• Data Communication & Visualization: Creates compelling visual representations (dashboards/reports) to explain business problems, root causes, and solutions.
  

Responsibilities

Skills & Knowledge

• Strong Customer Relationship Management skills, with experience in claim handling.
• Understanding of Aftermarket business processes .
• Relevant experience in Claims management, Customer Order Management , and knowledge of GOMS (Global Order Management System) preferred.
• Proficiency in MS Office Suite (Excel, Word, PowerPoint) and data management tools.
• Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
  

Experience

• Significant relevant work experience in administrative roles, customer claims, or order management.
• Exposure to Aftermarket or Supply Chain business functions is desirable.
  

Work Environment

• Shift Timing: 5:00 PM – 2:00 AM IST (North America shift).
• Work Mode: Hybrid – Work from office Tuesday to Thursday, remote on other days.
  

Qualifications

Qualifications

• High school diploma or equivalent required.
• Additional vocational training, certifications, or professional courses preferred.
  

Job

Organization

Role Category

Job Type

ReqID

Relocation Package

100% On-Site