Activity Manager

The Activity Manager is responsible for planning, organizing, and executing all guest activities at Mountain Shadows Resort. This includes nature-based experiences, wellness sessions, adventure activities, cultural programmes, and curated excursions around Wayanad. The role ensures that every guest enjoys a memorable, safe, and high-quality experiential stay aligned with the resort’s luxury standards.

Key Responsibilities

A. Guest Experience & Program Design

• Develop, schedule, and manage daily activity plans (treks, kayaking, plantation walks, cycling, birdwatching, cultural evenings, indoor/outdoor games, etc.).
• Personalize itineraries for guests based on interests, fitness level, and stay duration.
• Create unique luxury experiences exclusive to Mountain Shadows (sunset cruises, private picnics, romantic setups, wildlife storytelling, etc.).

B. Operations & Coordination

• Oversee activity staff, naturalists, guides, and external partners.
• Ensure equipment, boats, cycles, safety gear, and activity areas are well maintained.
• Coordinate with housekeeping, F&B, and front office for seamless guest experience (welcome rituals, picnic baskets, transportation, timings).
• Maintain activity desk, communication boards, and digital scheduling.

C. Safety & Compliance

• Conduct safety briefings for all adventure and water activities.
• Ensure compliance with resort SOPs, local forest/eco regulations, insurance requirements, and risk assessment protocols.
• Handle incident reporting and emergency response preparedness.

D. Guest Communication & Hospitality

• Welcome guests at check-in and explain available activities.
• Actively interact with guests throughout their stay to upsell experiences.
• Handle special requests, VIP guest experiences, and last-minute changes smoothly.
• Collect guest feedback and ensure consistent 5-star experience ratings.

E. Administration

• Maintain daily activity log, attendance, occupancy forecasts, and cost records.
• Prepare monthly activity reports and improvement plans.
• Manage budgets for activities, equipment purchases, and outsourced services.

Skills & Qualifications

• Minimum 3–5 years of experience in activity management, hospitality operations, adventure tourism, or eco-tourism.
• Strong knowledge of nature-based experiences, Wayanad geography, flora & fauna, and local culture.
• Excellent communication skills in English; Malayalam/Hindi beneficial.
• Strong leadership and team management capability.
• Ability to create premium guest experiences.

Preferred

• Certification in adventure tourism, first aid, wilderness safety, kayaking/boating certification, or naturalist training.
• Prior experience with luxury resorts or boutique nature retreats.
• Passion for outdoors, wildlife, and sustainability.

Personal Attributes

• Warm, guest-focused, and proactive.
• Physically fit and comfortable leading treks/walks.
• Creative mindset for designing unique experiences.
• Strong problem-solving skills and calm under pressure.
• Ability to work flexible hours including early mornings, evenings, and weekends.

Salary & Benefits (optional – customize based on your needs)

• Competitive salary based on experience.
• Accommodation and meals (provided by resort).

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person