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The Adecco Group
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Active Directory Service Owner

Active Directory Service Owner

The Adecco Group

3 - 7 years

0 Lacs

karnataka

Posted:1 day ago| Platform: Shine logo

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Skills Required

active directory pki it infrastructure slas service delivery portfolio management budget management negotiation vendor management process development capacity management cost management benchmarking risk management asset management productivity management microsoft technology identity technology itil v3v4 certification iga saviynt outsourcing contract management kpis service level agreements service roadmap service maturity service metrics resiliency management value management security principles workplace security products service catalogue management phased deployment roadmap university degree technical education microsoft active directory expertise it work experience microsoft active directory entra id occasional travel microsoft technology expertise

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Service Owner at Adecco, you will be responsible for end-to-end service delivery, focusing on the value that the service delivers. Your role will involve dealing with strategy and portfolio management, service roadmap, prioritizing initiatives, budgets, negotiations with partners and vendors, and authorizing the release of new capabilities. It will be your responsibility to drive service maturity and service metrics, setting clear expectations for success measures and operating practices for service owners. Key Responsibilities: - Provide clear definition of the service, primary use cases, and specific business value. - Participate in process development with partners and Service Providers. - Manage total capacity, features, and resiliency of the service. - Understand the utilization of the service from a cost and value standpoint. - Benchmark total and unit costs, service level/features, and risk profile. - Define a strategy that aligns with investment/risk tradeoffs. - Create a phased deployment roadmap for the service. - Demonstrate sustainable productivity and deliver committed results. - Maintain the service catalogue up to date. - Manage assets of the service. - Lead interaction with external partners and service providers. - Ensure Service Level Agreements with providers are respected. - Report investment roadmap for service. - Demonstrate expertise in Microsoft Technology, especially in Active Directory. - Have a good understanding of security principles and mainstream workplace security products. Qualifications Required: - Minimum of three years experience in IT Infrastructure. - Strong overall IT work experience. - Strong Identity technology knowledge, especially with Microsoft Active Directory & PKI. - Preferred experience in Entra ID and IGA Saviynt. - Experience in managing outsourcing contracts, KPIs, and SLAs. - University degree preferably in a technical subject. - ITIL V3/V4 certification. - Microsoft Active Directory experience is a plus. - Occasional travel required, up to 20%. (Additional Company Details: Omit),

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Active Directory Service Owner