13 Service Metrics Jobs

Who we are We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise. Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work. Our one firm global strategy is focused on targeted growth led by t...

Who we are We are one of the largest international law firms in the world. With over 30 offices across the globe, we strive to exceed the expectations of our clients, providing them with the highest-quality advice and legal insight, which combines the firm's global standards with in-depth local expertise. Our firm, work and people span jurisdictions, cultures, and languages. We offer our clients a truly international perspective. We believe every career should be rewarding and stimulating - full of opportunities to learn, thrive, and grow. That's why we're so proud of our inclusive, friendly, and team-based approach to work. Our one firm global strategy is focused on targeted growth led by t...

Skills: Key account management, Operations Management, Client Relationship Management, Client Handling, Customer Retention, P&L Management, Job Title: Key Account Manager (KAM) - Manpower industry experience is must Location: Gurgaon Company: Innovision Limited Role Summary Innovision Limited is hiring a Key Account Manager to manage key client accounts, ensure high-quality service delivery, drive contract renewals, and coordinate with internal teams across Security, Facility Management, and Manpower Outsourcing services. Key Responsibilities Client Relationship Management Maintain strong client relationships with 90%+ satisfaction. Resolve escalations within 48 hours. Conduct regular meetin...

You will be responsible for the functional design, configuration, and deployment of the SAP Service Cloud V2 solution, ensuring effective service request management, knowledge base utilization, and seamless process flow with FSM and S/4HANA CS. Key Responsibilities: - Configure and customize SAP Service Cloud V2, including Ticket Management, Service Order Processing, Knowledge Base, and Service Catalog. - Conduct workshops for requirements gathering, perform fit/gap analysis, and document functional specifications for the Service domain. - Configure workflows, queues, routing rules, and email channels for service ticket handling. - Work closely with the FSM Functional Consultant to ensure a ...

Job Title: Customer Success Specialist (3Exp to 5Exp ) Type: Full Time Location - Noida, Bangalore About Company ZARTHI is a technology service provider that acts as a catalyst for businesses. We have established relationships with companies and organizations such as Haldirams, Thirdwave Coffee, m-Pocket, UNICEF, and UNDP. Beyond providing technology support, we also specialize in cloud management. Our offerings span over 25 practices, including Product, UI/UX, Infrastructure, SRE, DevOps, Application, Data, and AI. The technologies we support include Java, React, Flutter, Python, IoT, BigQuery, Data Lake, and more. About the Job Role: We are seeking a dedicated and data-driven Customer Succ...

About Zarthi: The name Zarthi is derived from Sarthi, signifying a true partner to every business. Our aim is to deliver solutions that effectively address real business challenges and accelerate growth. We currently offer two core solutions: Zarthi for Services: This solution operates on a pay-as-you-use model , delivering defined business outcomes through the integration of expert personnel, streamlined processes, and cutting-edge technology across more than 25 Practices, including CloudOps, DevOps, Development, Product, Design, Security, QA, and more. Zarthi for Payments: A unified payment solution designed for global tools and technologies, built upon a transparent, open-book cost-plus m...

At Barclays, we don't just adapt to the future we create it. Embark on a transformative journey as a Vice President - Colleague Service delivery, where you'll play a pivotal role in shaping the future of Colleague Support Team by managing end-to-end service management for applicable service lines within Colleague Support. Your role includes managing key stakeholder relationships, providing performance updates using quantitative and qualitative data, and offering initial support for service issues. Your role also involves driving a customer-focused ethos, optimizing services, and ensuring compliance with service commitments. Your key accountabilities include daily stakeholder management, acti...

Role Overview: As a Service Owner at Adecco, you will be responsible for end-to-end service delivery, focusing on the value that the service delivers. Your role will involve dealing with strategy and portfolio management, service roadmap, prioritizing initiatives, budgets, negotiations with partners and vendors, and authorizing the release of new capabilities. It will be your responsibility to drive service maturity and service metrics, setting clear expectations for success measures and operating practices for service owners. Key Responsibilities: - Provide clear definition of the service, primary use cases, and specific business value. - Participate in process development with partners and...

As a Technical Support Specialist at ZEISS India, your role involves providing escalated technical support to field teams and acting as a connect between global technical support teams and field teams for faster resolution of tech issues. You will be responsible for proactive monitoring of quality issues of OPT Surgery products, early life failures, escalation to the factory for resolution, and publishing dashboards for ongoing cases to provide visibility to the entire organization. Your key responsibilities will include: - Ensuring the field team is trained to Zeiss standards and monitoring the effectiveness of training through Service Metrics on an ongoing basis. - Prioritizing timely roll...

Role Overview: As a candidate for this position, you should have a Diploma in Mechanical Engineering (Graduate/ITI Diploma) or a degree in mechanical engineering. A minimum of 6 months of experience in a field service role is required, along with the ability to manage B2B relationships and understand service metrics. Excellent oral and written communication skills are essential, with fluency in English and knowledge of Hindi and/or Telugu, Kannada, and Tamil. You should be willing to work independently or as part of a team and be flexible to travel within the city or region. Strong problem-solving abilities and interpersonal skills are necessary for this role. You must be adaptable to work d...

Role Overview: As a Senior HR Solutions Analyst at our company, you will provide primary support for the employee lifecycle and HR work globally as part of a global HR Solutions team. Your responsibilities will include handling diverse and confidential activities that require a strong affinity for working in HR systems and a general-to-advanced knowledge of policies and procedures in all areas within Human Resources. Key Responsibilities: - Build strong partnerships with HR stakeholders such as HR Managers, Rewards Partner, and Talent Acquisition teams - Act as an intermediary with other HR teams by having a general knowledge of HR operations, policies, and processes - Facilitate resolutions...

The Service Owner is responsible for end-to-end service delivery including all service offerings, in particular the value that the service delivers. Deals with strategy and portfolio management, service roadmap, prioritizes initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new capabilities. Drives service maturity and service metrics. Set clear expectations relative to common measures of success and operating practices for service owners. Provide clear definition of the service, the primary use cases of the service and the specific business value of those use cases. Participate in process development with partners and Service Providers. Drives ...

You should have a Diploma in Mechanical Engineering (Graduate/ITI Diploma) or a degree in mechanical engineering. A minimum of 6 months of experience in a field service role is required, along with the ability to manage B2B relationships and understand service metrics. Excellent oral and written communication skills are essential, with fluency in English and knowledge of Hindi and/or Telugu, Kannada, and Tamil. You should be willing to work independently or as part of a team and be flexible to travel within the city or region. Strong problem-solving abilities and interpersonal skills are necessary for this role. You must be adaptable to work during off-hours, holidays, and weekends. The posi...