6 Service Metrics Jobs

Role Overview: As a Service Owner at Adecco, you will be responsible for end-to-end service delivery, focusing on the value that the service delivers. Your role will involve dealing with strategy and portfolio management, service roadmap, prioritizing initiatives, budgets, negotiations with partners and vendors, and authorizing the release of new capabilities. It will be your responsibility to drive service maturity and service metrics, setting clear expectations for success measures and operating practices for service owners. Key Responsibilities: - Provide clear definition of the service, primary use cases, and specific business value. - Participate in process development with partners and...

As a Technical Support Specialist at ZEISS India, your role involves providing escalated technical support to field teams and acting as a connect between global technical support teams and field teams for faster resolution of tech issues. You will be responsible for proactive monitoring of quality issues of OPT Surgery products, early life failures, escalation to the factory for resolution, and publishing dashboards for ongoing cases to provide visibility to the entire organization. Your key responsibilities will include: - Ensuring the field team is trained to Zeiss standards and monitoring the effectiveness of training through Service Metrics on an ongoing basis. - Prioritizing timely roll...

Role Overview: As a candidate for this position, you should have a Diploma in Mechanical Engineering (Graduate/ITI Diploma) or a degree in mechanical engineering. A minimum of 6 months of experience in a field service role is required, along with the ability to manage B2B relationships and understand service metrics. Excellent oral and written communication skills are essential, with fluency in English and knowledge of Hindi and/or Telugu, Kannada, and Tamil. You should be willing to work independently or as part of a team and be flexible to travel within the city or region. Strong problem-solving abilities and interpersonal skills are necessary for this role. You must be adaptable to work d...

Role Overview: As a Senior HR Solutions Analyst at our company, you will provide primary support for the employee lifecycle and HR work globally as part of a global HR Solutions team. Your responsibilities will include handling diverse and confidential activities that require a strong affinity for working in HR systems and a general-to-advanced knowledge of policies and procedures in all areas within Human Resources. Key Responsibilities: - Build strong partnerships with HR stakeholders such as HR Managers, Rewards Partner, and Talent Acquisition teams - Act as an intermediary with other HR teams by having a general knowledge of HR operations, policies, and processes - Facilitate resolutions...

The Service Owner is responsible for end-to-end service delivery including all service offerings, in particular the value that the service delivers. Deals with strategy and portfolio management, service roadmap, prioritizes initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new capabilities. Drives service maturity and service metrics. Set clear expectations relative to common measures of success and operating practices for service owners. Provide clear definition of the service, the primary use cases of the service and the specific business value of those use cases. Participate in process development with partners and Service Providers. Drives ...

You should have a Diploma in Mechanical Engineering (Graduate/ITI Diploma) or a degree in mechanical engineering. A minimum of 6 months of experience in a field service role is required, along with the ability to manage B2B relationships and understand service metrics. Excellent oral and written communication skills are essential, with fluency in English and knowledge of Hindi and/or Telugu, Kannada, and Tamil. You should be willing to work independently or as part of a team and be flexible to travel within the city or region. Strong problem-solving abilities and interpersonal skills are necessary for this role. You must be adaptable to work during off-hours, holidays, and weekends. The posi...