Key Account Manager (Operations)

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Role Summary

Key Responsibilities

• Client Relationship Management
• Maintain strong client relationships with 90%+ satisfaction.
• Resolve escalations within 48 hours.
• Conduct regular meetings and feedback reviews.
• Contract Renewal & Retention
• Achieve 95%+ contract renewal rate.
• Maintain quarterly client retention of 90%.
• Identify upselling/cross-selling opportunities.
• Service Delivery & Quality Assurance
• Ensure 95%+ SLA compliance at client sites.
• Monitor manpower performance and conduct regular audits.
• Maintain client satisfaction score of 8+/10.
• MIS & Reporting
• Submit timely weekly/monthly reports.
• Coordinate with Ops, Payroll, Recruitment & Compliance teams.
• Manpower Performance Monitoring
• Ensure 95%+ manpower availability and attendance.
• Track attrition, absenteeism, and deployment gaps.
  

Qualifications

• Bachelors degree in Business, Operations, or related field.
• 5+ years of experience in KAM, preferably in Security/FM/Manpower Outsourcing.
• Strong knowledge of SLAs, service metrics & compliance.
• Excellent communication, negotiation & MS Excel skills.
  

Why Join Us

• Work with industry leaders in integrated workforce solutions.
• Exposure to diverse PAN India clients.
• Growth-oriented, performance-driven environment.
  

Apply Now:

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