Accounts Executive - Email Support Management

Company Profile

Role Purpose & Context

Key Responsibilities

• Roaming Agreements
• Check and clear OTRS queue on daily basis
• Creating and Updating AA13/AA19/AA73 from roaming agreement queue on OTRS and sending them to a responsible person for the approval
• Notifying and taking approvals from Account managers for their respective clients to terminate closed agreement. Post approval same is being updated to disregard sheet.
• Updating RAEXOPSDATA/AA14 (except Bank Details)
• Ensure contact and relevant details from RAEXOPSDATA are updated on SMS and IOT side if required without fail.
• Hub affiliate configuration under configuration and parameters
• Preparing SMS and IOT agreement list from APEX and shared to path every month
• Sharing of all the documents to the relevant path
• Regular update of RA log sheet
• Notifying relevant account handler about change in company name for their non - invoice generation customer
• Operations Mail Box:
• Providing and replying to the mails of missing invoice request
• Sending requested payment notification to the partner / FCH
• Chasing and follow up of missing invoice for our customers
• Forwarding mails of outstanding debt chase and other request to pmn@nextgenclearing.com
• Handling delivery failures mail, removing and updating contacts on APEX
• Providing AA14 upon request from roaming partner.
• CNDN Mail Box
• Creating/Entering GSM, SMS and IOT Inbound and Outbound documents.
• Approving Payable positions for which CNA has been raised, Closing relevant Issue Log
• Approving CN/DN entered by Account managers and BO
• Liaising with AM/AH in case of any query
• Sending CN/DN to relevant AM's for validation received on gsmtapinvoices@nextgenclearing.com and smsiwinvoices@nextgenclearing.com
  

Requirements

• Excellent analytical and numerical skills
• Experience in invoice reconciliation
• Effective Communication skills. Clear, concise, and professional communication with clients and banks is vital for the process
• Strong ethics, with an ability to manage confidential data
• Sharp time management skills
• Advanced MS Excel skills
• Bachelor's or master's degree in finance and accounting
• Flexibility, initiative, and ability to work autonomously
• Fresher or Experience of 1-1.5 years will be an additional benefit
  

Benefits

• Health Insurance
• Provident Fund, Gratuity
• 5 days working (Monday-Friday)
• Employee Engagement activities in a Quarter