Account / Relationship Management - Voice / Blended

Digitory Solutions

0 - 31 years

0 Lacs

Basavanagudi, Bengaluru/Bangalore

Posted:1 month ago| Platform: Apna logo

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Skills Required

management communication tracking support scheduling crm pipeline onboarding documentation billing coordination leadership data reports planning

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities: Client Relationship & Account Management Act as the primary point of contact for assigned clients. Build and nurture long-term client relationships through regular check-ins and proactive communication. Ensure client success by resolving queries, tracking usage, and promoting feature adoption. Sales Support & Pre-Sales Operations Coordinate demo scheduling, proposal creation, and follow-ups with leads. Maintain and update CRM tools with lead and pipeline information. Prepare onboarding kits, sales decks, and documentation. Post-Sales & Operational Support Manage onboarding process with internal teams and ensure smooth go-live. Track client progress, billing status, renewals, and upsell opportunities. Collaborate with tech and support teams to ensure quick resolution of client issues. Management Coordination Assist leadership with data reports, meeting schedules, and client updates. Follow up on key action items across departments related to client delivery. Represent client needs in internal planning discussions.

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Account / Relationship Management - Voice / Blended