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ABOUT THE ROLE: We are currently opening an opportunity for a Subject Matter Expert in Credit Analysis (Credit Analyst). This position will be in Bangalore, India Position will be responsible for maximizing cash receipts enabling continued sales growth. Working with internal business units to manage and identify potential risks of current and future customers both domestic and international. PRIMARY RESPONSIBILITIES: Reporting to the Credit and Collection Manager, the duties of the Credit Analyst include but are not limited to, managing the receivables on assigned accounts. This includes the following roles: Collection and maintenance of assigned accounts. Evaluate, recommend, and manage credit lines and exposures. Release orders. Working with customer and business units to resolve/reconcile short-pays, pricing claims, and other miscellaneous deductions/disputes. Provide management with the defined reports and metrics as requested. Cash Application – Process customer payments and post accordingly. Complete various projects assigned by management. The Credit Analyst will also work with customers, schedulers, and sales representatives to resolve any issues that would prevent jobs from being scheduled. This would include past due accounts, exceeded credit lines, slow payment trends, disputed claims, etc. Provide prompt and high-quality customer service to all serviced. (internal staff, customers, management etc.) Identify accounts for escalation and monitor status throughout the escalation process. Troubleshoot and resolve claims, short-pays, and charge backs on assigned accounts. Review application of payments and submit change(s) required to maintain current and accurate account balances. Application of credit memos to related open items on customers’ account. Perform activities related to month end closing, such as bad debt write-offs and reporting to management and/or business units. Recommend delinquent accounts to be placed with third party collection agency in accordance with policy and procedures. Document all activities and communication relating to customer accounts. Maintain high level of customer confidentiality at all times. QUALIFICATIONS: B.Com, M.Com or MBA (Finance) degree or equivalent work experience. Intermediate to advanced skills with Microsoft Office, advanced skills necessary in Excel. Excellent customer service and the ability to take initiative. Strong negotiation and interpersonal skills. Strong analytical and problem-solving skills. Strong written and verbal communication skills. Must be highly organized and able to work in a fast-paced environment. Must be a team player. Communicate clearly with direct manager, upper management, department heads, team members and co-workers in a customer service-friendly manner. Keep a professional approach at all times. Must be hands on, flexible and able to manage multiple assignments, priorities and able to work independently with moderate supervision. DESIRED SKILLS: Collections experience 3 to 5 years. Good working knowledge of ERP systems like SAP. Some accounting experience preferred. Ability to utilize Excel pivot tables. About the Company Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies. With headquarters in Los Angeles and offices around the globe, the company employs over 4,000 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com. Show more Show less
