Account Operations Representative

In This Role, Your Responsibilities Will Be:

• Leverage product expertise, account support plans, and offerings to develop a differentiated account treatment strategy.
• Act as a trusted collaborative partner for both the Seller and assigned customers.
• Establish relationships with key customer counterparts (procurement, account payable, buyer, and sales account representatives).
• Manage customers assets and entitlements.
• Identify opportunities and address roadblocks to drive opportunity velocity and operational readiness.
• Identify and surface opportunities for continuous improvement throughout the Sales cycle.
• Partner with Sellers to streamline the business closing process.
• Engage in mentorship and training initiatives to support peer onboarding and continuing education.
• Recommend ad-hoc technical and operational solutions within the scope of CPQ and order fulfillment.
• Define and deliver meaningful analytics based on customer care-about, evaluation criteria, and methodology.
• Provide inputs into the quarterly business reviews and scorecard reviews.
• Recommend purchasing and channel options.
• Drive escalation and continuous improvement for nonstandard commercial terms and processes.
• Key Accountabilities
  1. Deliver operational readiness by accelerating billing.
  2. Timely quote creation and delivery.
  3. Drive awareness about key customer initiatives and care-about.
  4. Develop an extended network of key stakeholders to influence processes, policy, and goal planning.
  5. The clear conveyance of business risks, value, and impact at the company, Sales, and customer levels.

Who You Are:

You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.

For This Role, You Will Need:

Preferred Qualifications That Set You Apart:

• Project management knowledge.
• Sales experience

Our Culture & Commitment to You:

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