Account Manager

Job Title: Account Manager – BFSI

Location: Chennai

Experience: 8–15 years

Industry: IT Services

Domain: BFSI (Banking, Financial Services & Insurance)

Employment Type: Full-time

About the Role:

We are seeking a seasoned Account Manager with a strong background in BFSI and IT services to manage and grow strategic client relationships. The ideal candidate will have a deep understanding of the BFSI domain and a proven ability to drive revenue growth through strategic account management, client engagement, and delivery oversight.

Key Responsibilities:

• Own and manage a portfolio of BFSI accounts, ensuring strong client relationships and satisfaction.

• Drive business growth by identifying opportunities for upselling and cross-selling IT services and solutions.

• Act as a trusted advisor to clients, understanding their business and technology needs.

• Collaborate with internal teams (delivery, pre-sales, solutions, marketing) to craft client-centric solutions.

• Lead contract negotiations, renewals, and SOW (Statement of Work) creation.

• Monitor and ensure the quality of service delivery, SLA adherence, and issue resolution.

• Forecast revenue and manage P&L for assigned accounts.

• Drive account planning, QBRs (Quarterly Business Reviews), and strategic initiatives with clients.

• Stay current with industry trends, regulatory changes, and emerging technologies in BFSI.

Required Skills & Qualifications:

• Bachelor’s degree (MBA or equivalent preferred).

• 8+ years of experience in IT Services Sales/Account Management, with a focus on the BFSI sector.

• Strong knowledge of BFSI processes, regulatory landscape, and technology ecosystems.

• Excellent relationship-building, communication, and stakeholder management skills.

• Proven track record in managing multi-million-dollar accounts and delivering consistent revenue growth.

• Ability to navigate complex client environments and engage with C-level executives.

• Familiarity with IT services such as Application Development, Cloud, Data Analytics, Digital Transformation, and Managed Services.

Preferred Qualifications:

• Experience working with Tier-1 BFSI clients.

• Exposure to global delivery models (onsite/offshore).

• Understanding of FinTech trends and digital disruption in BFSI.