ACCOUNT MANAGER

ACCOUNT MANAGER

Pacesetting. Passionate. Together. HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength.

YOUR TASKS

• Establishing, nurturing, and maintaining relationships with clients to facilitate business growth and profitability.
• Fostering a deep understanding of the clients’ businesses, their market dynamics and their specific needs to ensure the provision of tailored solutions.
• Developing and implementing strategic plans to manage and grow accounts, anticipate potential client issues and respond effectively to solve them.
• Serving as the lead point of contact for all customer account management matters, including contract negotiations and renewals.
• Overseeing the successful deliverance of product/service solutions per customers' needs, resolving any issues that arise.
• Coordinating and collaborating with inter-departmental teams and stakeholders to ensure client expectations are met and exceeded.
• Identifying opportunities for account growth and new business, involving the sales team as appropriate.
• Tracking key account metrics, monitoring, and analyzing results to improve overall customer satisfaction.
• Regularly communicating with clients to ensure their satisfaction and maintain a high level of client retention.
• Creating concise reports on account status and forecast to present to Management team on a regular basis.
• Maintaining comprehensive knowledge of industry trends, competitor activity and innovative business strategies to keep the company competitive.

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• Proven track record as an Account Manager, or related role, with multiple years of experience in customer service, sales, or marketing.
• Solid understanding of CRM software and MS Office (particularly MS Excel).
• Understanding of sales performance metrics and ability to interpret data and trends.
• Experience in delivering client-focused solutions and managing customer relationships successfully.
• Excellent listening, negotiation, and presentation skills to communicate effectively with diverse client groups and teams.
• Highly motivated with a target-driven attitude and the ability to work under pressure in a fast-paced environment.
• Strong organizational skills with the ability to prioritize and manage multiple accounts.
• A capacity for problem-solving, decision-making and strategy development.
• Excellent written and verbal communication skills.
• Ability to travel as necessary for client meetings, presentations, or industry-related events.

HELLA India Lighting Ltd.
Saini Neha Derabassi - Punjab