Account Manager For Tech Mahindra

About the Role:

Account Manager

Mandatory Requirement:

This role will lead a dedicated recruitment delivery team including Lead Recruiters, Senior Recruiters, and Recruiters, ensuring consistent fulfillment of hiring demands, strong client relationships, and operational excellence.

Key Responsibilities:

Client & Stakeholder Management

• Act as the single point of contact (SPOC) for all recruitment activities with Tech Mahindra.
• Build and maintain strong relationships with TechM hiring managers, procurement teams, HR, delivery and business stakeholders.
• Understand business forecasts, manpower plans and hiring priorities.
• Conduct periodic performance reviews, governance meetings, and drive client satisfaction.

Recruitment Delivery & Operations

• Own end-to-end delivery of all TechM requirements.
• Allocate and prioritize requisitions to the delivery team.
• Ensure quality submissions, faster TAT and improved interview-to-offer ratios.
• Monitor sourcing strategies including portals, social hiring, internal database, and referrals.
• Proactively handle escalations and ensure timely resolutions.

Team Leadership & Performance

• Lead, mentor and manage Lead Recruiters, Senior Recruiters and Recruiters.
• Set KPIs and performance expectations for the team.
• Track dashboards, delivery pipeline, and hiring health.
• Provide coaching, motivation and continuous capability building.

Business Growth & Revenue Ownership

• Drive account growth by increasing hiring volume and exploring additional business opportunities.
• Own hiring targets, revenue, margins and profitability.
• Prepare MIS, dashboards and monthly business reviews.
• Continuously identify improvement and expansion opportunities.

Skills & Competencies

• Proven experience managing large IT staffing accounts.

• Mandatory experience managing Tech Mahindra account for last 2+ years.

• Strong understanding of IT skill hiring across domains.
• Excellent communication, negotiation, and stakeholder management.
• Strong leadership and analytical capability.

Qualification

• Bachelors Degree / MBA preferred
• 6-8 years of IT Staffing experience with minimum 4-5 years in account management.