Account Manager

Job Responsibilities -  Develops and maintains long-term relationships with accounts.  Generate revenue among client accounts, including upselling and cross-selling.  Collection of the raised invoices by the CSM.  Operates as the single point of contact for assigned customers.  Makes sure clients receive requested products and services in a timely fashion.  Communicates client needs to Decimal.  Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders.  Forecasts and tracks client account metrics  Manage projects via delivery leads/PMs within client relationships, working to carry out client goals while meeting company goals.  Identifies opportunities to grow business with existing clients  Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service  Service multiple clients concurrently, always meeting deadlines.  Coordinates for Prepare Requirement Document  Achieve high Customer Satisfaction (CSAT) Skills -  Excellent interpersonal skills with the ability to quickly build rapport with clients.  MBA from a reputable college.  Business knowledge of Banking, including Assets and Liabilities.  Strong connections in the industry will be preferable.  High comprehension capability and organizational skills.  Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises.  Proactive go-getter with effective crisis management skills and the ability to define priorities effectively.  Capable of multitasking in different domains. Show more Show less