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Account Manager

4 - 5 years

7 - 10 Lacs

chandigarh

Posted:Just now| Platform: Naukri logo

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Skills Required

upselling revenue generation team management customer relationship customer service client servicing upsell business development retail sales cross selling sales client retention account management marketing key account management selling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Identify opportunities to upsell new AI modules, features, and complementary solutions.
Collaborate with pre-sales and product teams to design proposals tailored to client needs.
Meet or exceed upsell and expansion revenue targets.
Client Insights & Feedback
Collect structured client feedback and share it with R&D and Pre-Sales to influence product roadmap.
Track client use cases and adoption patterns to identify gaps and improvement opportunities.
Act as the clientadvocate within the organization, ensuring their needs are prioritized.
Cross-Functional Collaboration
Work closely with Sales, Marketing, and Delivery teams to ensure client expectations are met.
Provide market insights and competitor intelligence gathered from client conversations.
Support pre-sales in preparing case studies, references, and success stories.
Value-Added Tasks
Build client success playbooks for repeatable engagement and retention strategies.
Develop industry-specific account growth strategies (AI adoption in BFSI, Healthcare, Manufacturing, etc.).
Track renewal risk signals (low usage, unresolved tickets, delayed payments) and implement retention measures.
Support thought-leadership initiatives by engaging clients in webinars, case studies, and joint PR.

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