Posted:2 months ago|
Platform:
Work from Office
Full Time
Develop and Maintain Good Relationships with CxO Layer, all relevent stake holders from the customer end Build a Strong Relationship with Delivery stake holders Work closely with Solution Engineering Team as required Create Positive Team Environment for Improving Collaboration & Productivity Collaborate and become the bridge b/w customer and delivery managers/ project managers/ anchor tenants in maintaining the customer success levels at high percentage. Customer Satisfaction / success (CSAT scores) must be good. More than 80% score must be achieved. Conduct monthly governance meetings with customers involving Sales & other key stake holders for keeping all accounts in a green state all the times. Lead Weekly Account Review Meetings and provide clarity on all aspects of Account Management Publish Quarterly / Half-Yearly & Yearly Achievements to CDS Leadership Team Meet or Exceed Account growth by 20-25% YoY Identify areas of Growth and prepare a Sales roadmap for 4 quarters in advance Improve the overall profit margins by 2 to 5% YOY, per account Collaboration and contribution towards the growth of the organization
Covalense Global
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