Account Manager - Business Development

Account Manager - Staffing Company

Location: Chennai

Job Type: Full-time

Work Mode: Work from Office

Budget: 4-5 LPA

Experience: 2-3 Years

Summary

The Account Manager is expected to perform as the primary point of contact

for clients, managing the relationship, ensuring their staffing needs are met, and

identifying opportunities for business growth. This role requires a strong

understanding of client needs, excellent communication and negotiation skills, and a

customer-focused approach to deliver high-quality staffing solutions by coordinating

with the delivery teams.

Key responsibilities

• Client Relationship Management:

• Serve as the main point of contact for clients, addressing inquiries and

concerns promptly.

• Build and maintain strong, long-lasting client relationships based on trust and

understanding their business objectives.

• Nurture existing client accounts and identify opportunities for growth, including

upselling and cross-selling staffing services.

• Handle any escalated client issues and strive for mutually beneficial

resolutions.

• Recruitment Coordination and Delivery:

• Understand client staffing needs and provide tailored solutions to match their

requirements. o Collaborate closely with recruitment teams to ensure timely delivery of qualified

candidates.

• Monitor client satisfaction with placements and address any concerns

proactively.

• Ensure compliance with company policies and relevant industry regulations

regarding recruitment and employment.

• Business Development & Reporting:

• Identify new business opportunities within existing client accounts and explore

potential new client relationships.

• Negotiate contract terms and conditions with clients to maximize profitability

and secure agreements.

• Track and report on account metrics and performance, analyzing data to

identify trends and areas for improvement.

• Prepare and present regular account status reports to both clients and senior

management.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related

field.

• Proven experience as an Account Manager or in a similar client-facing role

within the staffing industry.

• Strong understanding of the recruitment process and staffing solutions.

• Excellent communication and interpersonal skills, both written and verbal.

• Strong negotiation and presentation skills.

• Ability to manage multiple client accounts and prioritize tasks effectively.

• Customer-focused approach with strong problem-solving abilities.

• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite

(especially Excel). Ideal candidate profile

The ideal candidate will be a highly motivated and detail-oriented individual with a

passion for building relationships and a drive to provide exceptional customer

service. They should be a strategic thinker who can effectively analyze client needs

and develop solutions to meet their staffing requirements. Strong organizational and

time management skills, along with a proactive approach to client management, are

essential for success in this role

Must Have:

Owned Mode of Transport:

Language Proficiency:

Telugu and kannada would be added advantage)

Market Exposure