Account Executive

ABOUT SUPEROPS

SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners.

Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.

We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes.

JOB RESPONSIBILITIES

SuperOps is seeking a driven and consultative Account Executive to join our growing team, focusing on the SMB market. In this role, you’ll play a critical part in accelerating our growth by helping small and medium-sized businesses discover the value of our unified PSA-RMM platform. You’ll be responsible for managing end-to-end sales cycles, building strong customer relationships, and delivering solutions that align with the unique needs of IT service providers.

Key Responsibilities

• Consultative Selling: Develop tailored sales strategies for SMB prospects, positioning SuperOps as a modern, effective solution for ITSM and MSP operations.
• Pipeline Generation: Identify and qualify new opportunities through outbound efforts, discovery calls, and virtual meetings, ensuring a consistent and healthy sales pipeline.
• Customer Engagement: Build trust and influence among key decision-makers by understanding their business needs and demonstrating how SuperOps can drive operational efficiency.
• Sales Execution: Manage full-cycle sales processes, including demos, proposals, negotiation, and closing—while maintaining a customer-centric approach throughout.
• Cross-Functional Collaboration: Partner with teams across Marketing, Solutions Engineering, and Customer Success to ensure a cohesive and seamless experience for every customer.

What We're Looking For

• Minimum of 2 years in B2B SaaS or SMB sales, preferably in a fast-paced or startup environment
• Strong capabilities in discovery, consultative selling, negotiation, and virtual engagement
• Familiarity with ITSM, PSA, RMM tools, or selling into the MSP/IT services market is a strong plus
• A strategic and empathetic mindset—able to tailor solutions that align with client pain points and business goals
• A customer-first attitude with the ability to thrive in a high-growth, performance-driven setting