Academic Coordinator

Job Summary:

We are seeking a dynamic and detail-oriented Academic Coordinator to oversee and support the English language test preparation vertical, including IELTS, TOEFL, PTE, and OET. The ideal candidate will be responsible for managing academic operations, ensuring high-quality content delivery, coordinating with educators, and optimizing student outcomes across our digital learning platform.

Key Responsibilities:

1. Academic Operations & Coordination

• Coordinate daily academic activities across all English language test prep programs.
• Ensure timely scheduling and smooth delivery of live classes, recorded modules, and doubt sessions.
• Liaise with trainers and subject matter experts to maintain consistent teaching standards and student engagement.

2. Curriculum & Content Oversight

• Monitor the implementation of curriculum across IELTS, TOEFL, PTE, and OET courses.
• Collaborate with content developers and educators to ensure alignment with latest test formats and standards.
• Review, audit, and suggest improvements for existing study material, practice tests, and assignments.

3. Trainer Management & Support

• Onboard, train, and support language instructors for various programs.
• Schedule faculty as per course needs and manage resource allocation.
• Provide feedback and track trainer performance based on student reviews and performance metrics.

4. Student Performance & Engagement

• Monitor student progress through dashboards and reports.
• Address academic concerns raised by students and provide timely resolution.
• Coordinate feedback mechanisms (surveys, quizzes, performance reviews) to evaluate learning outcomes.

5. Quality Assurance

• Ensure consistency in teaching methodology and adherence to academic guidelines.
• Drive academic excellence through regular assessments, mock tests, and feedback loops.
• Implement academic audits and develop action plans for improvement.

6. Cross-functional Collaboration

• Work with product, tech, and support teams to improve the learner experience.
• Provide academic insights to marketing and sales teams for promotional and conversion strategies.
• Assist in developing new programs or refining existing ones based on market demand and learner needs.

Required Qualifications & Skills:

• Bachelor's/Master’s degree in English, Education, Linguistics, or a related field.
• 2–4 years of experience in academic coordination, preferably in EdTech or language training.
• Strong understanding of IELTS, TOEFL, PTE, and/or OET formats and pedagogy.
• Excellent communication, organizational, and multitasking skills.
• Ability to manage educators and handle academic escalations diplomatically.
• Proficient with LMS platforms, video conferencing tools, and analytics dashboards.