Zonal Manager - North East

Role Overview

Zonal Manager – North East

Key Responsibilities

1. Sales & Store Performance Ownership

• Drive

  sales growth, conversion, ticket size, and store profitability

  across the zone.
• Own key store KPIs and ensure consistent performance across mature and new stores.
• Identify underperforming stores and execute

  clear turnaround plans

  .

2. Team Leadership & Frontline Excellence

• Lead, coach, and develop

  Area Managers, Store Managers, and in-store teams

  .
• Build a culture of

  ownership, accountability, and high performance

  on the shop floor.
• Ensure strong hiring, training, and succession planning for critical store roles.

3. In-Store Customer Experience & NPS

• Own the

  end-to-end in-store customer journey

  and drive high

  NPS and repeat visits

  .
• Ensure consistent service quality, grooming, hygiene, and selling standards across stores.
• Use customer feedback and store audits to continuously improve experience and conversion.

4. Store Operations & Inventory Discipline

• Ensure

  flawless store operations

  with strong adherence to SOPs and audit standards.
• Drive tight

  inventory management

  , minimizing pilferage, returns, and stock ageing.
• Optimize staffing and scheduling to maximize

  sales productivity per store and per employee

  .

5. New Store Launches & Market Expansion

• Support and execute

  new store openings

  in coordination.
• Ensure stores achieve

  faster ramp-up and early productivity benchmarks

  .
• Bring local market insights to strengthen store location, staffing, and assortment decisions.

6. Performance Tracking & Actionable Insights

• Track daily, weekly, and monthly performance dashboards across the zone.
• Analyze gaps and implement

  quick, data-backed corrective actions

  .
• Share on-ground insights and best practices with the Circle leadership team.