Zonal Manager

nventive Software Solutions Pvt. Ltd. (ISSPL)

Role & responsibilities

• Lead and manage a team of spot billing professionals across the zone.
• Set clear performance expectations and targets for team members.
• Conduct regular performance evaluations, training, and coaching to ensure high standards of work and development.
• Ensure that spot billing operations are executed accurately and on time.
• Monitor the daily operations, ensuring that all billing processes are followed correctly.
• Analyze and report on performance metrics, identifying areas for improvement and implementing corrective actions.
• Continuously improve billing processes to increase accuracy, speed, and customer satisfaction.
• Maintain accurate records of invoice status, payment receipts, and any penalties or adjustments related to billing.
• Implement automation and technology solutions to streamline the billing process.
• Ensure compliance with company standards and legal requirements for billing practices.
• Liaise with other departments to ensure smooth billing operations.
• Address escalated issues related to billing and payment, ensuring customer satisfaction.
• Ensure proper written communication with Discom regarding any issues and provide clear and documented responses.
• If any letters or official communications are received from Discom, ensure that the responses are well-drafted, timely, and compliant with company standards.
• Maintain a record of all communications with Discom and follow up as needed to ensure that issues are resolved satisfactorily.
• Build and maintain strong relationships with key stakeholders, including local authorities, vendors, and partners.
• Monitor and track revenue collection activities to ensure timely and complete billing.
• Ensure all discrepancies in spot billing are resolved promptly and accurately.
• Conduct regular audits to ensure compliance with billing and revenue recognition standards.
• Prepare regular reports on billing operations, performance, and revenue collection.
• Provide insights and data-driven recommendations to management for strategic decision-making.
• Maintain data integrity in all reports, ensuring transparency and accuracy.
• Ensure all billing practices comply with local regulatory requirements and company policies.
• Identify and mitigate risks related to billing and revenue collection processes.

Qualifications:

• Bachelors in engineering with

  minimum 3 years of experience post engineering in the field of similar projects for handling of technology process and manpower.

• Proven experience in leading and managing large teams.
• Experience in implementing process improvements and optimizing billing workflows.

Skills

• Strong leadership and team management skills.
• In-depth knowledge of billing systems, revenue management, and customer service best practices.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills.