16 Spot Billing Jobs

Inventive Software Solutions Pvt. Ltd. (ISSPL) is a well-established company operating in power utility domain across India. We specialize in Metering, Billing, RMS, MRI analysis for Electricity, Water and Gas domains. Job Overview: The Circle Head shall be deputed at each Circle and shall report to the concerned Superintending Engineer (Distribution), shall coordinate with Superintending Engineer, supervisors and deputy team leader to ensure billing quality and efficiency, redressal of exceptions provided by meter readers, resolution of consumer grievances, resolution of issues related to billing software/apps provided by the DISCOM, consumer database updates etc. He shall be responsible for identifying all the risks, revenue leakage points, and actions which can improve the revenue and meter reading quality. He shall also perform cross verification work. The Circle Head Spot Billing will be responsible for overseeing and managing the day-to-day operations of spot billing within a specific circle or region. This role involves ensuring accurate and timely billing, optimizing operational efficiency, leading a team of spot billing professionals, and ensuring customer satisfaction. The Circle Manager will play a critical role in the performance of the billing function and ensure the achievement of targets related to billing accuracy and revenue collection. Role & responsibilities - Oversee the end-to-end spot billing process within the assigned circle, ensuring all activities are executed accurately and on time. Supervise and manage daily billing activities, ensuring that there are no discrepancies in the billing process and ensuring minimize the billing exceptional cases. Ensure proper coordination between various teams, including field operations, finance, and customer service, to facilitate smooth billing operations. Need to focus on work through OCR billing technology. Ensure the clearance of invoices from Division level by minimizing the penalty. Lead, motivate, and develop a team of billing executives and field staff to achieve operational goals. Set clear performance targets, conduct performance reviews, and provide feedback and training to improve team efficiency. Promote a positive work culture, focusing on customer service excellence and professional growth. Address and resolve complaints or issues raised by customers regarding spot billing, after discussing and reviewing the matter with the Zonal Managers. Ensure proper written communication with Discom regarding any issues and provide clear and documented responses. If any letters or official communications are received from Discom, ensure that the responses are well-drafted, timely, and compliant with company standards. Maintain a record of all communications with Discom and follow up as needed to ensure that issues are resolved satisfactorily. Ensure zero loss of company assets and maintain proper records. Maintain accurate and up-to-date records of all company assets, ensuring proper tracking and management. Ensure all billing activities comply with organizational policies, local regulations, and industry standards. Conduct periodic audits to ensure that the billing data is accurate and free from errors. Address and resolve any discrepancies, customer complaints, or billing issues in a timely manner. Monitor revenue collection and billing activities to ensure that targets are met consistently. Work with the finance and collections teams to resolve any outstanding dues or disputes related to billing. Provide regular reports on billing performance, revenue, and collections to the Zonal Head/Regional Head. Implement improvements in billing processes and workflows to reduce errors and improve efficiency. Proactively identify areas for process improvement and work on implementing changes that will benefit the overall billing function. Leverage technology to automate and streamline manual processes for enhanced productivity. Handle escalations and resolve issues raised by customers regarding billing inaccuracies or service-related concerns. Maintain positive relationships with customers and ensure that billing queries and complaints are addressed promptly and professionally. Conduct surveys or feedback sessions to gather customer insights and improve the billing service quality. Prepare detailed reports on spot billing activities, including performance metrics, challenges, and improvements. Analyze billing trends, discrepancies, and customer feedback to identify recurring issues and provide actionable insights. Present regular updates to the Zonal Head or management regarding the operational status and key performance indicators (KPIs) of the billing function. Ensure strict adherence to company policies, procedures, and industry standards for billing practices. Identify potential risks in billing operations and propose solutions to mitigate them. Ensure data security and confidentiality in handling sensitive customer and billing information. Preferred candidate profile Qualifications: The Circle Incharge shall be having minimum 5 years of working experience after Graduation in the field of similar projects for handling of technology process and manpower. Team handling experience is a must. Experience in managing billing systems, tools, and automation processes is a plus. Skills : Excellent leadership, team management, and interpersonal skills. Strong knowledge of billing systems and revenue management practices. Ability to analyze data and generate reports for informed decision-making. Problem-solving and critical thinking abilities to address operational challenges. Proficiency with billing software, CRM and reporting tools. Decent communication skills, both written and verbal. Strong organizational skills and the ability to multitask.

Job Title: Business Analyst CIS/CRM (Power & Utility Domain) Location: Patna / Bihar Experience: 4 to 8 years Job Type: Full-Time Industry: Power & Utilities / IT Services Job Summary: We are seeking a skilled and domain-savvy Business Analyst with experience in Customer Information Systems (CIS) or CRM modules within the Power & Utility sector . The ideal candidate will work closely with stakeholders to gather and translate business requirements into system functionalities, supporting software implementation or enhancement projects across utility operations. Key Responsibilities: Engage with stakeholders (business users, technical teams, vendors) to understand and document business requirements. Analyze and map existing CIS/CRM processes, identify gaps, and propose improvement strategies. Convert functional requirements into detailed BRDs, FRDs, user stories, and workflows. Facilitate workshops, requirement gathering sessions, and system walkthroughs. Support implementation and customization of CIS/CRM modules. Conduct UAT (User Acceptance Testing), prepare test cases, and ensure end-to-end traceability. Collaborate with QA, development, and product teams to ensure solution alignment with business goals. Track project progress, document changes, and ensure timely delivery of milestones. Provide post-go-live support, training, and troubleshooting assistance as needed. Required Skills & Qualifications: Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field. 4+ years of experience as a Business Analyst , with at least 2 years in CIS or CRM modules in the utility domain. Strong understanding of utility business processes like customer onboarding, billing, metering, and complaint management. Experience with tools such as JIRA, Confluence, MS Visio, and MS Office Suite. Excellent documentation, communication, and stakeholder management skills. Familiarity with Agile/Scrum methodologies. Preferred Skills: Prior experience in working on SAP IS-U, Oracle Utilities (CC&B), or similar CIS/CRM platforms is a plus. Knowledge of regulatory compliance in Indian power distribution/utilities. Fluency in Hindi and English . Local knowledge of Bihar region preferred. Work Location: Onsite at Patna, Bihar Willingness to travel within Bihar for project-related engagements (if required) Please Share your CV to jayavardhan.n@fluentgrid.com

You will be responsible for overseeing and managing a team of 50 Circle Incharges for the Spot Billing Mvvnl Cluster project in Barabanki. The ideal candidate should possess an Intermediate qualification and have 0 years of experience in the field. Your primary role will involve coordinating and supervising the activities of the Circle Incharges to ensure the smooth and efficient operation of the project. Key Skills Required: - Strong leadership and team management abilities - Excellent communication and interpersonal skills - Organizational and problem-solving skills - Ability to work under pressure and meet deadlines - Knowledge of the energy sector and billing processes would be an advantage If you are looking for a challenging opportunity to lead a dynamic team in the energy sector, this position could be the perfect fit for you. Apply now and be a part of our exciting project in Barabanki!,

Roles and Responsibilities: Oversee and manage spot billing operations in the assigned circle Coordinate with field staff to ensure timely and accurate billing activities Maintain daily records and ensure proper documentation Report operational progress and discrepancies to the project supervisor Ensure adherence to guidelines and operational standards Educational Qualification: Intermediate (10+2)

Roles and Responsibilities: Oversee and manage spot billing operations in the assigned circle Coordinate with field staff to ensure timely and accurate billing activities Maintain daily records and ensure proper documentation Report operational progress and discrepancies to the project supervisor Ensure adherence to guidelines and operational standards Educational Qualification: Intermediate (10+2)

Roles and Responsibilities: Oversee and manage spot billing operations in the assigned circle Coordinate with field staff to ensure timely and accurate billing activities Maintain daily records and ensure proper documentation Report operational progress and discrepancies to the project supervisor Ensure adherence to guidelines and operational standards Educational Qualification: Intermediate (10+2)

Roles and Responsibilities: Oversee and manage spot billing operations in the assigned circle Coordinate with field staff to ensure timely and accurate billing activities Maintain daily records and ensure proper documentation Report operational progress and discrepancies to the project supervisor Ensure adherence to guidelines and operational standards Educational Qualification: Intermediate (10+2)

Supervise and manage daily operations and staff. Ensure compliance with company policies and regulations. Monitor and report on performance metrics and KPIs. Collaborate with cross-functional teams on business initiatives. Provide training and support to team members. Maintain accurate records of operations and activities.

Roles and Responsibilities: Supervise and monitor spot billing activities across assigned areas Coordinate with field teams to ensure accurate and timely billing Support Circle Incharges in day-to-day field operations Maintain field records and ensure data accuracy Report progress and any operational challenges to the higher authorities Ensure adherence to company and project-specific guidelines Educational Qualification: Intermediate (10+2)

Roles and Responsibilities: Supervise and monitor spot billing activities across assigned areas Coordinate with field teams to ensure accurate and timely billing Support Circle Incharges in day-to-day field operations Maintain field records and ensure data accuracy Report progress and any operational challenges to the higher authorities Ensure adherence to company and project-specific guidelines Educational Qualification: Intermediate (10+2)

Good Communication, Supervision, Team Leading Experience supervising/coaching staff Strong analytical skills Assertive, Self Confident and Team player Positive Attitude Takes pride in their work Ability to work Independently leadership skills for getting work done, persuasive Well Groomed

Roles and Responsibilities: Supervise and monitor spot billing activities across assigned areas Coordinate with field teams to ensure accurate and timely billing Support Circle Incharges in day-to-day field operations Maintain field records and ensure data accuracy Report progress and any operational challenges to the higher authorities Ensure adherence to company and project-specific guidelines Educational Qualification: Intermediate (10+2)

We have an opening for 50 Circle Incharges in the Spot Billing Mvvnl Cluster project located at Ambedkarnagar. The ideal candidate should hold an Intermediate qualification and possess the ability to effectively manage and oversee the assigned circles. This role requires 0 years of prior experience in a similar capacity. The selected candidates will be responsible for supervising and coordinating activities within their respective circles. Strong communication skills and leadership qualities are essential for success in this position. If you meet the qualifications and are ready to take on this challenging role, we look forward to receiving your application.,

We have an opening of 50 Circle Incharge in Spot Billing Puvvnl Cluster project at Pratapgarh. As a Circle Incharge, you will be responsible for overseeing and managing the operations within the assigned circle. The ideal candidate should have 0 years of experience in a similar role. Qualification required for this position is INTERMEDIATE. Key Skills required for this role are not specified in the provided job description. If you are looking for a challenging opportunity to lead a team and coordinate the activities within the designated circle, this role might be a perfect fit for you. The position is based in Pratapgarh and the notice period for this role is 1 month.,

We have an opening for 50 Circle Incharge positions in the Spot Billing Puvvnl Cluster project located in Pratapgarh. As a Circle Incharge, you will be responsible for overseeing operations and ensuring the smooth functioning of the assigned circle. This role requires 0 years of experience in a similar field. The ideal candidate for this position should have completed their INTERMEDIATE qualification. Key skills required for this role include [Key Skills]. If you are interested in this opportunity, please note that the notice period for this position is 1 month. We look forward to receiving your application and potentially welcoming you to our team at Pratapgarh.,

Job Title: Business Analyst CIS/CRM (Power & Utility Domain) Location: Patna / Bihar Experience: 4 to 8 years Job Type: Full-Time Industry: Power & Utilities / IT Services Job Summary: We are seeking a skilled and domain-savvy Business Analyst with experience in Customer Information Systems (CIS) or CRM modules within the Power & Utility sector . The ideal candidate will work closely with stakeholders to gather and translate business requirements into system functionalities, supporting software implementation or enhancement projects across utility operations. Key Responsibilities: Engage with stakeholders (business users, technical teams, vendors) to understand and document business requirements. Analyze and map existing CIS/CRM processes, identify gaps, and propose improvement strategies. Convert functional requirements into detailed BRDs, FRDs, user stories, and workflows. Facilitate workshops, requirement gathering sessions, and system walkthroughs. Support implementation and customization of CIS/CRM modules. Conduct UAT (User Acceptance Testing), prepare test cases, and ensure end-to-end traceability. Collaborate with QA, development, and product teams to ensure solution alignment with business goals. Track project progress, document changes, and ensure timely delivery of milestones. Provide post-go-live support, training, and troubleshooting assistance as needed. Required Skills & Qualifications: Bachelor’s degree in Engineering, Computer Science, Business Administration, or related field. 4+ years of experience as a Business Analyst , with at least 2 years in CIS or CRM modules in the utility domain. Strong understanding of utility business processes like customer onboarding, billing, metering, and complaint management. Experience with tools such as JIRA, Confluence, MS Visio, and MS Office Suite. Excellent documentation, communication, and stakeholder management skills. Familiarity with Agile/Scrum methodologies. Preferred Skills: Prior experience in working on SAP IS-U, Oracle Utilities (CC&B), or similar CIS/CRM platforms is a plus. Knowledge of regulatory compliance in Indian power distribution/utilities. Fluency in Hindi and English . Local knowledge of Bihar region preferred. Work Location: Onsite at Patna, Bihar Willingness to travel within Bihar for project-related engagements (if required) Please Share your CV to jayavardhan.n@fluentgrid.com