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Tata Tele Business Services
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Zonal Incharge - CPO

Zonal Incharge - CPO

Tata Tele Business Services

0 years

0 Lacs

noida uttar pradesh india

Posted:3 days ago| Platform:

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Skills Required

service management network tcl processing verification testing scheduling coordination troubleshooting maintenance retrieval data communication collaboration security iot marketing portfolio recognition technology mentoring leadership ethics

Work Mode

On-site

Job Type

Full Time

Job Description

Major responsibilities include:

Customer service delivery & assurance
Liaison with builders for PROW - cost effective & faster building level permissions
Providing inputs related to potential new partners from the zone
Identification of upcoming buildings in the zone
Upkeep of existing relationship with building management and update the Building tenancy details as per the defined format.
Vendor management of Network partners (CPO, Vistaar, 3rd Party OHF & NNI, TCL, BSO)
L2 survey
Access for 3rd Party Vendors for OHF cable/UBR at TTL POP with Field Operations approval
MRN processing & capitalization in S4HANA basis WBSE, physical verification in AMS of TTL assets deployed at customer location- MUX, CPE, Routers, UBR, EPABX etc..
Ensure execution at customer site RFS & end to end testing for all on-net and offnet media - OSP/IBD, ODN, UBR, Copper using different CPEs - MUX, MMC, L2 switch, copper modem, GPON etc.
Responsible for customer delivery and testing from handoff point outside TTL PoP to customer location
Scheduling engineer for testing
Coordination with NOC for testing & troubleshooting on need basis
Performance management of existing partners
Maintenance Activity at Customer location – Infra, IBD, ISP, CPE along with AMS updates
TP to Own media, Copper to FTTH migration
Ensuring timely asset retrieval with ATN in S4HANA & AMS update
Field testing for TRAI as per regulation requirements
OSP/IBD services allocation and SRF wise data maintaining with all associated inputs.

The aspirant for Zonal Incharge – CPO role must have in-depth understanding about the customer requirements & to manage the same with the partners. The role will handle issues related to customer management for service delivery & assurance.

About Us

Transforming Businesses through Digitalization

Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.

Our People Shape Our Journey Ahead

We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

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Zonal Incharge - CPO