Zonal Head of Collections (South)

Optimo Capital

Job Title: Zonal (South) Head – Collections

Department: Collections

Location: Bangalore

Role Objective:

To lead, strategize, and manage the collections function for the assigned zone, ensuring portfolio health, minimizing delinquencies, and optimizing recovery performance across secured and unsecured loan products.

Key Responsibilities:

1. Strategic & Operational Leadership

• Develop and implement zonal collection strategies aligned with organizational goals and regulatory requirements.
• Drive achievement of collection targets across all buckets (current, soft, hard, and write-off).
• Monitor and manage regional collection teams to ensure effective performance and productivity.

2. Portfolio Management

• Analyze delinquency trends and identify root causes to recommend preventive measures.
• Ensure early identification and resolution of high-risk accounts.
• Drive reduction in NPAs, PAR (Portfolio at Risk), and write-offs.

3. Team Management & Development

• Lead and mentor Regional and Area Collection Managers within the zone.
• Build high-performing teams with strong process discipline and customer-centric collection practices.
• Conduct regular reviews, trainings, and capability-building sessions for field and tele-collection staff.

4. Vendor & Agency Management

• Empanel and manage external collection agencies, repossession vendors, and legal partners.
• Monitor agency performance through scorecards and compliance audits.
• Ensure adherence to company policies, RBI/industry regulations, and ethical collection standards.

5. Process & Compliance

• Implement standard operating procedures (SOPs) and ensure process adherence across channels.
• Drive automation and digital initiatives in collections to improve efficiency and traceability.
• Ensure strict compliance with fair-practice codes and data privacy norms.

6. Cross-Functional Coordination

• Collaborate with Risk, Credit, Operations, Legal, and Business teams for end-to-end resolution of delinquent accounts.
• Provide MIS reports, dashboards, and insights to senior management for decision-making.

Key Performance Indicators (KPIs):

• DPD (Days Past Due) reduction and PAR performance.
• Collection efficiency ratio and recovery rate.
• Reduction in NPAs and write-offs.
• Cost of collections vs. budget.

Qualifications & Experience:

• Graduate / Postgraduate (MBA preferred) in Finance, Business Administration, or related fields.
• 10–15 years of experience in retail or SME collections in NBFCs/Banks, with at least 3–5 years in a leadership role.
• Proven expertise in managing large, geographically diverse teams and multi-product portfolios.
• Strong understanding of regulatory norms, recovery processes, and legal frameworks (SARFAESI, arbitration, etc.).