Zonal Business Head

Zonal Business Head – Airport Spa Operations

Location: Mumbai International Airport

Lead overall spa operations across three airport outlets, ensuring seamless service delivery, equipment readiness, and regulatory compliance.

Drive business growth from 1 CR to 3 CR through targeted revenue strategies, product mix optimization, and customer acquisition initiatives.

Manage full P&L responsibility, including cost control, pricing, cash integrity, purchase and receivables control, and profitability maximization.

Analyze outlet-level sales data to identify growth opportunities, improve footfall, drive repeat business, and enhance spend per passenger.

Develop and implement marketing plans in collaboration with airport authorities, partners, and digital platforms to increase visibility and traffic.

Build and sustain strong stakeholder relationships with airport management, airlines, and concession partners to secure business advantages and collaborations.

Lead workforce planning, recruitment, scheduling, and performance management to maintain productivity and guest centricity.

Conduct capability development, ongoing training, and coaching programs to ensure high service quality and brand standards.

Audit operations regularly, uplift guest experience, enforce SOPs, and maintain hygiene, retail display, and service excellence.

Submit MIS reports, business reviews, and strategic proposals to management while ensuring outlets consistently achieve financial targets.

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person