Zoho IT Admin

• Zoho One Implementation: Lead the implementation of Zoho One suite of applications, including assessing business needs, defining requirements, and designing solutions to meet organizational objectives.
• Configuration and Customization: Customize Zoho applications to align with specific business processes and requirements. Configure modules, fields, workflows, and automation rules to enhance productivity and streamline operations.
• User Management: Create and manage user accounts, roles, and permissions within Zoho One. Set up user access controls and ensure data security and privacy.
• Data Management: Manage data within Zoho applications, including data import, export, cleansing, and data quality assurance. Ensure data integrity and accuracy across all Zoho modules.
• Integration and Data Exchange: Integrate Zoho One applications with other systems or third-party applications to facilitate seamless data exchange and streamline processes. Implement APIs and webhooks as needed.
• System Maintenance and Upgrades: Perform regular system maintenance tasks, including application updates, patches, and system backups. Monitor system performance and troubleshoot any issues that arise.
• Training and User Support: Provide training and support to end-users on Zoho One applications. Conduct workshops, create user documentation, and offer assistance to address user queries and issues.
• Workflow Automation: Develop and implement workflow automations using Zoho Creator, Deluge scripting, or other tools to optimize business processes and enhance efficiency.
• Report Generation and Analytics: Create and generate reports, dashboards, and analytics using Zoho Analytics or other reporting tools. Provide insights and data-driven recommendations to stakeholders.
• Continuous Improvement: Stay updated with new features and capabilities of Zoho One applications. Identify opportunities for process improvements, system enhancements, and automation to drive operational excellence.

Qualification and Requirement

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Proven experience of 3 to 5 years as a Zoho Administrator or in a similar role, with expertise in configuring and administering Zoho One applications.
• Strong knowledge of Zoho One suite of applications, including CRM, SalesIQ, Desk, Books, Projects, and others.
• Experience in customizing Zoho applications using customization tools, workflows, and automation features.
• Familiarity with APIs, webhooks, and integration methods for connecting Zoho applications with other systems.
• Excellent problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
• Strong communication and interpersonal skills to collaborate with stakeholders at all levels.
• Proactive and self-motivated, with the ability to work independently and manage multiple tasks and priorities effectively.
• Zoho certifications, such as Zoho Certified Developer or Administrator, are highly desirable.
• Knowledge of CRMs and business processes is advantageous.